Daina Southern
Edwardsburg,MI
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. 8+ years experience in restaurant and retail and 3 years experience in customer service management.
Overview
6
6
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Elkhart, Indiana
02.2022 - Current
- Supervised team members during shifts to ensure smooth operations.
- Trained new employees on customer service and operational procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored cash register operations for accuracy and accountability.
- Enforced safety protocols to maintain a secure work environment.
- Assisted in training new employees on shift operations.
- Completed end of day operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Assistant Restaurant Manager
7 eleven
Elkhart, IN
08.2020 - 09.2021
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to enhance overall experience.
- Implemented health and safety protocols to ensure compliance with regulations.
- Provided leadership and direction to restaurant employees.
Education
Elkhart Memorial Highschool
Elkhart, INSkills
- Customer service
- Employee training
- Employee training and development
- Team leadership
- Team oversight
- Operational efficiency
- Cash management
- Inventory control
- POS system operation
- Shift checklists
- Problem solving
- Attention to detail
- Conflict resolution
Timeline
Shift Leader
Loves Travel Stop
02.2022 - Current
Assistant Restaurant Manager
7 eleven
08.2020 - 09.2021
Elkhart Memorial Highschool