Daisha Holder
Middletown,Pennsylvania
Summary
Highly-motivated liberal arts major with finely tuned multi-tasking abilities and drive to foster productivity and organization. Offers focus for collections maintenance, rare materials procurement and task prioritization. Received customer recognition for personable and approachable nature.
Overview
3
3
years of professional experience
Work History
Sales Associate
T.J. Maxx
12.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Prepared Foods Team Member
McDonald's Restaurant
04.2021 - 10.2021
- Maintained high level of efficiency in fast-paced work environment.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Prepared food items by following recipes and product directions.
- Prepared menu orders for customers, ensuring quality and visual presentation.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Maintained proper signage and pricing information for displays, cases and counters.
Food and Beverage Associate
Hershey Park
06.2019 - 11.2020
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Education
No Degree - Art
Harrisburg Area Community College
Harrisburg, PAHigh School Diploma -
Middletown Area High School
Middletown, PA06.2023
Skills
- Listening Skills
- Teamwork and Collaboration
- Forklift Safety and Operation
- Store Opening and Closing
- Guest Relations
- Dining Area Maintenance
- Merchandise Display
- Retail Effectiveness
Timeline
Sales Associate
T.J. Maxx
12.2021 - 04.2022
Prepared Foods Team Member
McDonald's Restaurant
04.2021 - 10.2021
Food and Beverage Associate
Hershey Park
06.2019 - 11.2020
No Degree - Art
Harrisburg Area Community College
High School Diploma -
Middletown Area High School