Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisy De La Cruz Romero

Oxnard,CA

Summary

Dynamic and dedicated professional with extensive experience in customer service at Charley's Philly Steaks. Proven ability to handle cash transactions accurately and maintain a balanced cash drawer. Recognized for exceptional work ethic and empathy, consistently enhancing customer satisfaction and supporting team efficiency in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Cashier

Charley's Philly Steaks Joint Base Lewis
08.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Stocker

Bulldog Liquidators
01.2023 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.

Chahier

Boys Market
10.2021 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Hostess

IHOP
11.2018 - 06.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Dispatcher

Dandys
11.2017 - 08.2018
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Education

Coronado High School
West Covina, CA

Skills

  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Cash register operation
  • Order taking
  • Payment processing
  • Product restocking
  • Refunds and exchanges
  • Cash drawer balancing
  • POS system operations
  • Refund handling
  • ID verification
  • Order packaging

Languages

Spanish
Professional Working

Timeline

Stocker

Bulldog Liquidators
01.2023 - 02.2024

Chahier

Boys Market
10.2021 - 06.2022

Cashier

Charley's Philly Steaks Joint Base Lewis
08.2020 - Current

Hostess

IHOP
11.2018 - 06.2019

Dispatcher

Dandys
11.2017 - 08.2018

Coronado High School

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Daisy De La Cruz Romero