Daisy Soto
Berwyn,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Server Manager
Dolces Restaurant And Wine Bar
09.2016 - Current
- Trained servers on order management, food service quality, and how to build rapport with guests.
- Led team of 15 employees to meet customer service and sales targets consistently.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Barista Shift Lead
Starbucks
08.2013 - 03.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Controlled food costs and managed inventory.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Education
Bachelor of Science - Kinesiology
Concordia University Chicago
River Forest, IL08.2024
Associate of Science - Liberal Arts And General Studies
Triton College
River Grove, IL08.2017
Skills
- Team Training
- Crew Coordination
- Relationship Building
- Critical Thinking
- Front of House Management
- Problem-Solving
- Customer Service
Timeline
Server Manager
Dolces Restaurant And Wine Bar
09.2016 - Current
Barista Shift Lead
Starbucks
08.2013 - 03.2021
Bachelor of Science - Kinesiology
Concordia University Chicago
Associate of Science - Liberal Arts And General Studies
Triton College