Daisy Soto
Berwyn,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Server Manager
Dolces Restaurant And Wine Bar
Westmont, IL
09.2016 - Current
- Trained servers on order management, food service quality, and how to build rapport with guests.
- Led team of 15 employees to meet customer service and sales targets consistently.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Barista Shift Lead
Starbucks
Lyons, IL
08.2013 - 03.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Controlled food costs and managed inventory.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Education
Bachelor of Science - Kinesiology
Concordia University Chicago
River Forest, IL08.2024
Associate of Science - Liberal Arts And General Studies
Triton College
River Grove, IL08.2017
Skills
- Team Training
- Crew Coordination
- Relationship Building
- Critical Thinking
- Front of House Management
- Problem-Solving
- Customer Service
Timeline
Server Manager
Dolces Restaurant And Wine Bar
09.2016 - Current
Barista Shift Lead
Starbucks
08.2013 - 03.2021
Bachelor of Science - Kinesiology
Concordia University Chicago
Associate of Science - Liberal Arts And General Studies
Triton College