DAJA BOYD
KATY,TX
Summary
A self-driven individual seeking a career where my skills, experience, and dedication can be an asset to the mission and vision of the company. Also with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Dwayne O Williams MD PLLC
17510 W Grand Pkwy #180 Sugar Land TX, 77479
01.2025 - Current
- Verified insurance eligibility and coverage for patients while taking copayments and compiled daily financial records.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Team Lead-Server
Cracker Barrel
09.2022 - Current
- Enhanced overall customer experience through meticulous order placement and timely execution.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Patient Service Representative
Washington University
01.2020 - 06.2022
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- In put patient demographics and insurance using EMR system EPIC, bank deposit drops, open/close the office, provided excellent customer service
- Participated in ongoing training programs related to HIPAA compliance, maintaining knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Human Resource Assistant
Global Marketing
10.2016 - 01.2020
- Attracted potential candidates, set-up telephone interviews, initiated onboarding processes for all new hires
Education
High School Diploma -
EAST ST. LOUIS SENIOR HIGH SCHOOL
East Saint Louis, IL05.2012
Skills
- Time management
- Advanced computer skills
- Agility
- Customer service creativity
- Leadership
- Detail oriented
- HIPAA compliance
- Office administration
Certification
- CPR/ FIRST AID CERTIFIED
- TBAC/FOOD HANDLING CERTIFIED
- BUSINESS MANAGEMENT
LANGUAGE
ENGLISH
Timeline
Patient Service Representative
Dwayne O Williams MD PLLC
01.2025 - Current
Team Lead-Server
Cracker Barrel
09.2022 - Current
Patient Service Representative
Washington University
01.2020 - 06.2022
Human Resource Assistant
Global Marketing
10.2016 - 01.2020
High School Diploma -
EAST ST. LOUIS SENIOR HIGH SCHOOL