DAJSHA LACEY
Waynesboro,MS
Summary
Dependable receptionist with strong customer service and healthcare expertise. Efficiently managed appointment scheduling and maintained patient confidentiality in compliance with HIPAA regulations. Committed to accuracy and timely service, contributing to overall operational success.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Receptionist
Fast Pace Urgent Care
Waynesboro, Mississippi
09.2025 - Current
- Greeted patients warmly upon arrival at the Family Health Center.
- Scheduled appointments using electronic health record systems, optimizing patient flow and reducing wait times.
- Processed patient registration forms promptly and accurately, facilitating smooth patient onboarding.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Managed phone calls and directed inquiries to appropriate staff members.
- Processed customer payments accurately using cash registers and point-of-sale terminals, ensuring compliance with company policies.
Receptionist
Family Health Center, Inc.
Laurel, Mississippi
10.2023 - 12.2025
- Greeted patients warmly upon arrival at the Family Health Center.
- Managed phone calls, directing inquiries to ensure timely responses from appropriate staff.
- Answered incoming calls, took messages, and efficiently transferred calls to relevant departments.
- Scheduled appointments efficiently using electronic health record systems.
- Supported insurance verification for new and returning patients, facilitating smooth patient intake.
- Maintained patient confidentiality in compliance with HIPAA regulations.
ASSISTANT MANAGER
CATO'S FASHION
01.2017 - 01.2018
- Collaborated with manager to organize and implement store strategy, coordinating operations and ensuring employee schedules and objectives were fulfilled.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Coordinated inventory management and merchandise display strategies.
- Balanced cash drawers and conducted routine bank deposits to maintain financial accuracy.
CSR
GENERAL DYNAMICS
01.2016 - 01.2017
- Resolved customer account issues with accuracy and efficiency, enhancing overall customer satisfaction.
- Interacted with customers via inbound/outbound calls, delivering accurate information in response to service inquiries.
- Informed supervising team about issues requiring attention.
CASHIER
CHEVRON
01.2015 - 01.2016
- Processed customer transactions accurately and efficiently at a busy service station.
- Maintained cash register and ensured proper change handling during shifts.
- Processed cash and credit card payments, ensured cleanliness of customer-facing areas, and organized product displays for optimal accessibility.
- Assisted customers with inquiries regarding fuel products and convenience store items.
Education
DIPLOMA -
WAYNE COUNTY HIGH SCHOOL
Waynesboro, MS05-2015
Skills
- Patient scheduling
- Appointment scheduling
- Front desk management
- Scheduling
- HIPAA compliance
- Medical Terminology
- Healthcare
- Basic IT Support
- Attention To Detail
- Time management
- Team Coordination
- Organization
- Typing
- Communication
- Listening
- Front desk management
Certification
- CPR
- BLS
Timeline
Receptionist
Fast Pace Urgent Care
09.2025 - Current
Receptionist
Family Health Center, Inc.
10.2023 - 12.2025
ASSISTANT MANAGER
CATO'S FASHION
01.2017 - 01.2018
CSR
GENERAL DYNAMICS
01.2016 - 01.2017
CASHIER
CHEVRON
01.2015 - 01.2016
DIPLOMA -
WAYNE COUNTY HIGH SCHOOL