Dakota Brust
The HT Hackney Company
Opp,AL
13
years of professional experience
Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive customer relations. Strong understanding of financial reconciliation and adherence to company policies and procedures.
Work History
Accounts Receivable Clerk
7 Years 1 Month- Managed customer invoicing processes to ensure timely payments and reduce outstanding balances.
- Reconciled accounts regularly, identifying discrepancies and resolving issues efficiently.
- Evaluated customer creditworthiness and modified terms to mitigate risk.
- Collaborated with sales teams to streamline billing processes and improve cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided customer service when addressing customer inquiries about their account status or billing concerns.
Order Selector
5 Years 2 Months- Ensured accurate order fulfillment by verifying product codes and quantities.
- Trained new team members on selection processes.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Representative
9 Months- Managed high-volume call queues, ensuring prompt and accurate responses to customer needs.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product knowledge support to customers, enhancing their overall service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills.
Education
High School Diploma
Skills
Payment processing
Payment coordination
Bank deposits
Data entry
Attention to detail
Time management
Customer service support
Customer relations
Problem-solving
Timeline
Accounts Receivable Clerk
The HT Hackney Company
07.2019 - 08.2026Read More
Order Selector
The HT Hackney Company
05.2014 - 07.2019Read More
Customer Service Representative
Sitel
06.2013 - 03.2014Read More
Opp High School
High School Diploma
Read More
Employee of the Month
- I received Employee of the Month twice in the last 4 years. I was presented a giftcard and the Employee of the Month parking spot.