Dakota French
Franklin,Tennessee
Summary
Seasoned Customer Associate with three years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Target
Franklin, TN
08.2021 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
Deli Clerk
Publix
Franklin, TN
08.2017 - 06.2020
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Learned other teammates' work tasks to train as backup.
Education
High School Diploma -
Fred J Page High School
Franklin, TN05.2017
Skills
- Quality Assurance
- Inbound and Outbound Calling
- Field Operations Support
- Monetary Transactions
- Project Management
- Negotiation
Timeline
Customer Service Associate
Target
08.2021 - Current
Deli Clerk
Publix
08.2017 - 06.2020
High School Diploma -
Fred J Page High School