Dakota Kimball
Jacksonville,FL
Summary
As a customer service supervisor i exceeded goals with surveys, leading the district in OSAT and number of surveys.
As a Sales floor supervisor I have led the team to sizing goals, and passing sizing audits. I have kept up with the flow and ensure the store is presented the best that it can be.
Overall I have moved up in the company since 2021 and led the team to results in each position.
Overview
5
5
years of professional experience
Work History
Sales Floor Supervisor
Burlington
Jacksonville Fl
06.2025 - Current
- Assisted with inventory management to ensure optimal stock levels and product placement.
- Implemented visual merchandising strategies to maximize product visibility and appeal.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Supervised daily sales floor operations to enhance customer experience and engagement.
Customer Service Supervisor
Burlington
Jacksonville Fl
06.2023 - 06.2025
- Supervised daily operations to ensure high-quality customer service and adherence to company standards.
- Trained and mentored staff on effective customer interaction techniques and problem resolution strategies.
- Ensured staff were pushing the survey program for customer feedback.
Customer Service Lead
Burlington
Jacksonville Fl
02.2023 - 06.2023
- Trained new staff on company policies, procedures, and customer engagement strategies.
- Implemented feedback processes to improve service quality and drive customer satisfaction initiatives.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Cashier
Burlington
Jacksonville Fl
08.2021 - 02.2023
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Assisted customers with product inquiries and returns, enhancing satisfaction.
Education
High School Diploma -
Mandarin High School
Jacksonville Fl06-2023
Skills
- Retail staff management
- Staff scheduling
- Inventory
- Visual merchandising
- Product presentation
Timeline
Sales Floor Supervisor
Burlington
06.2025 - Current
Customer Service Supervisor
Burlington
06.2023 - 06.2025
Customer Service Lead
Burlington
02.2023 - 06.2023
Cashier
Burlington
08.2021 - 02.2023
High School Diploma -
Mandarin High School