Dakota Lively
Dawsonville,GA
Summary
Detail-oriented retail associate recognized for providing outstanding customer experiences. Demonstrated ability to resolve inquiries efficiently while maintaining compliance with company policies and safety regulations. I have worked collaboratively with other sales associates and store managers to ensure customer satisfaction while also building quality relationships with customers. I have eleven years in cash handling experience and customer service.
Overview
11
11
years of professional experience
Work History
Lead Retail Sales Associate
Dollar General
Cumming, Georgia
08.2015 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection and resolved inquiries effectively.
- Assisted customers with product selection, pricing and availability inquiries.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Resolved customer complaints in a professional manner.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Performed inventory management duties such as stocking shelves and placing orders for new merchandise.
- Implemented effective loss prevention measures to minimize shrinkage.
- Monitored compliance with company policies and safety regulations regularly.
- Cleaned shelves, counters, and tables throughout the store to ensure a tidy and inviting shopping environment.
- Trained and supervised sales associates on customer service standards and operational procedures.
Education
High School Diploma -
Lumpkin County High School
Dahlonega, GA05-2016
Skills
- Customer service
- Point-of-sale operation
- Loss prevention
- Product knowledge
- Customer engagement
- Attention to detail
- Problem solving
- Customer relationship building
- Team collaboration
- Interpersonal skills
- Stock replenishment
- Cash register operation
Timeline
Lead Retail Sales Associate
Dollar General
08.2015 - Current
High School Diploma -
Lumpkin County High School