Dakota Swicegood
Columbus,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
10.2023 - Current
- Prospected new sales leads from directories, referrals and partners.
- Researched potential clients and markets to prepare for appointments.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Airbnb Cleaner
Meleah Stacy
06.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Server
Twin Peaks Restaurants
08.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Bar145
11.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
Server
Smith's Twist-T-Freez
02.2018 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Hooters
01.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Early Childhood Education
The University of Toledo
Toledo, OHHigh School Diploma -
Pike-Delta-York High School
Delta, OH05.2021
Skills
- Strategic Planning
- Customer Service
- Problem Solving
- Time Management
- Housekeeping
- Guest Engagement
- Sales Techniques
- Ordering Procedures
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
10.2023 - Current
Server
Twin Peaks Restaurants
08.2023 - 10.2023
Airbnb Cleaner
Meleah Stacy
06.2023 - Current
Server
Bar145
11.2022 - 06.2023
Server
Hooters
01.2022 - 11.2022
Server
Smith's Twist-T-Freez
02.2018 - 05.2023
No Degree - Early Childhood Education
The University of Toledo
High School Diploma -
Pike-Delta-York High School