Dakota Williams
Moberly,MO
Summary
Empathetic Case Manager skilled in effective communication and tailored support for individuals facing mental, emotional, and physical challenges. Committed to ethical standards while fostering teamwork and enhancing peer collaboration. Focused on driving positive client outcomes and making a meaningful community impact.
Overview
11
11
years of professional experience
Work History
Case Manager II
Department of Corrections
Moberly, Missouri
05.2018 - Current
- Coordinated case management plans for individuals in correctional facilities to enhance rehabilitation outcomes.
- Conducted assessments to identify inmate needs and challenges for tailored interventions.
- Developed and implemented rehabilitation programs aligned with inmate skills and potential.
- Monitored inmate progress, adjusting case plans to optimize individual development.
- Facilitated group sessions focused on social skills enhancement and conflict resolution strategies.
- Counseled clients on available community resources, enhancing access to essential services and support.
- Ensured adherence to ethical standards to maintain client confidentiality and trust.
- Served as consultant to community programs by interpreting relevant regulations and policies.
- Managed caseload of up to 156 individuals, ensuring tailored support and resources for each client.
- Optimized new processes following the implementation of new policies and technology into systems.
Direct Support Professional
Nodaway County Services
Maryville, Missouri
08.2016 - 05.2018
- Assisted individuals with daily living activities and personal care needs.
- Engaged with individuals experiencing difficulties in emotional and mental management to promote improved daily interactions and foster greater positivity within community participation.
- Monitored client behavior, documenting changes and communicating with supervisory team to ensure appropriate support.
- Facilitated communication skills development through interactive and supportive methods, fostering client confidence.
- Coordinated recreational and social activities to increase client engagement and participation.
- Collaborated with team members to ensure effective service delivery and support.
- Collaborated with supervisor to mentor and direct new staff while overseeing staff in the absence of group home lead member.
- Maintained a safe and clean environment for clients at all times.
- Supervised over part-time support staff within the group homes to effectively work with the individuals as well work with scheduling within the team so that proper coverage of duties occured at all times.
Direct Support Professional
Chariton Valley Association
Kirksville, Missouri
03.2015 - 08.2016
- completed training in de-escalation and interacted with individuals identified as having violent outbursts.
- Had great success working with peers to improve both the quality of life, as well reduction in violent outburst from an individual who greatly struggled with such. Leading to the individual remaining in a home for Independent Supported Living and even was shared a success story at a conference for similar organizations.
- Supported individuals with disabilities in daily living activities.
- Facilitated recreational activities to promote social interaction and engagement.
Education
Some College (No Degree) - Physical Sciences
Truman State University
Kirksville, MOSkills
- Case management and needs assessment
- Chronic disease management
- Rehabilitation development
- Resource coordination
- Client counseling and crisis intervention
- Motivational interviewing
- Ethical compliance and judgment
- Active listening and critical thinking
- Team collaboration and conflict resolution
- Emotional intelligence and empathy
Timeline
Case Manager II
Department of Corrections
05.2018 - Current
Direct Support Professional
Nodaway County Services
08.2016 - 05.2018
Direct Support Professional
Chariton Valley Association
03.2015 - 08.2016
Some College (No Degree) - Physical Sciences
Truman State University