Dalashay Washington
Detroit,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
Concentra Urgent Care
Detroit, MI
11.2022 - Current
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Assisted with scheduling patient appointments and follow-up visits.
- Conducted intake interviews with new patients, gathering relevant medical information.
- Verified patient insurance coverage and eligibility for services.
- Performed data entry of patient information into electronic health records systems.
- Coordinated referrals from primary care providers to specialists.
- Maintained accurate records of all patient interactions and activities.
- Provided emotional support to patients struggling with difficult diagnoses or treatments.
- Escorted patients between exam rooms or other areas within the facility.
- Answered phones promptly and professionally while managing call volume efficiently.
- Processed payments for copays and deductibles accurately according to established guidelines.
- Answered multi-line phone system and accurately routed calls to correct individuals.
Physical Therapist Technician
Concentra Urgent Care
Detroit, MI
11.2022 - Current
- Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
- Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
- Performed clerical duties such as answering phones, ordering supplies and maintaining inventory logs.
- Checked vital signs such as blood pressure, pulse rate and respiration rate prior to beginning therapy session when needed.
- Performed administrative tasks such as scheduling appointments, documenting patient information and filing insurance forms.
Patient Safety Attendant
Compass Group USA
Warren, MI
02.2018 - 07.2023
- Monitored patient safety and ensured compliance with hospital policies and procedures.
- Assisted with the transfer of patients from beds to wheelchairs or other medical equipment.
- Responded quickly to emergency situations such as falls, seizures, or other injuries requiring immediate medical attention.
- Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
- Ensured that no dangerous objects were left within reach of hospitalized patients.
- Communicated effectively with members of the healthcare team about issues related to patient safety.
- Built strong and trusting rapport with clients and loved ones.
- Provided emotional support to patients who were anxious or distressed.
- Engaged in conversation with confused or disoriented patients to help them stay calm and relaxed.
Team Leader
Lynx Dx
Detroit, MI
05.2021 - 06.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Identified needs of customers promptly and efficiently.
Cashier
Noodles & Company
Rochester Hills, MI
08.2016 - 02.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures and customer services.
- Counted and balanced cashier drawers.
Education
High School Diploma -
East Detroit High School
Eastpointe, MI06-2016
Skills
- Policy Adherence
- Medical terminology knowledge
- Appointment Scheduling
- Insurance Verification
- Healthcare industry understanding
- Critical Thinking
- Computer Literacy
- Problem-solving abilities
- Professionalism
- Team Collaboration
- Time Management
- Excellent Communication
- Interpersonal Skills
- Patient Lifting
- Patient Relations
- Written Communication
- Attention to Detail
- Patient Transport
- Patient Safety
- Self Motivation
- Reliability
- Organizational Skills
- Customer Service
- Multitasking
- Administrative Support
- Clerical Support
- Cash Handling
- Scheduling
Affiliations
Bonding with my children , Traveling , Shopping , Trying new foods , Spending time with family , event planning and more
Certification
BLS- Feb 2024
References
References available upon request.
Timeline
Patient Support Specialist
Concentra Urgent Care
11.2022 - Current
Physical Therapist Technician
Concentra Urgent Care
11.2022 - Current
Team Leader
Lynx Dx
05.2021 - 06.2022
Patient Safety Attendant
Compass Group USA
02.2018 - 07.2023
Cashier
Noodles & Company
08.2016 - 02.2018
High School Diploma -
East Detroit High School