Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalia Duarte

1928 Canterbury St. Irving

Summary

Dependable, motivated candidate with 10 years of experience providing efficient, high-quality customer service to guests in any settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, team members and management. Ability to use word processing applications and document management software.

Overview

8
8
years of professional experience

Work History

Leasing Agent

The Courts At Preston Oaks, NALS
05.2021 - 11.2022
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Managing office inventory and working with vendors to ensure regular supply of office materials
  • Setting up appointments, scheduling meetings, distributing reports and managing correspondence between office and external bodies

Server

The Ranch At Las Colinas
09.2019 - 02.2020
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as dinner features and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Server

Yard House
06.2018 - 08.2019
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Bartender

Baby Dolls Saloon
01.2017 - 01.2018
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender

Ojos Locos Sports Cantina
03.2015 - 09.2017
  • Contributed to a positive work environment through effective teamwork and communication with colleagues
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

Associate of Science - Dental Hygiene

Dallas College
Dallas, TX
05.2028

High School Diploma -

Southeast Whitfield County High School
Dalton, GA
05.2013

Skills

  • Bilingual
  • Sales expertise
  • Hospitality Service Expertise
  • Detail-oriented
  • Social and academic development
  • Multitasking abilities
  • Excellent organizational, time management and communication

Timeline

Leasing Agent

The Courts At Preston Oaks, NALS
05.2021 - 11.2022

Server

The Ranch At Las Colinas
09.2019 - 02.2020

Server

Yard House
06.2018 - 08.2019

Bartender

Baby Dolls Saloon
01.2017 - 01.2018

Bartender

Ojos Locos Sports Cantina
03.2015 - 09.2017

Associate of Science - Dental Hygiene

Dallas College

High School Diploma -

Southeast Whitfield County High School
Dalia Duarte