Dalkira Steiner
Katy
Summary
Dynamic operations manager with a proven track record at Catalytic Service Co, excelling in employee training and conflict resolution. Spearheaded process improvements that enhanced productivity and streamlined workflows. Adept at data analysis and effective communication, driving team success and operational excellence. Committed to fostering a collaborative and efficient work environment.
Overview
12
12
years of professional experience
Work History
Manager of Operations
catalytic service co
Katy
06.2021 - Current
- Operated machinery following safety protocols and standard operating procedures.
- Monitored production processes to ensure quality and efficiency throughout shifts.
- Conducted routine maintenance on equipment to prevent breakdowns and downtime.
- Collaborated with team members to optimize workflow and meet production targets.
- Assisted in training new operators on equipment usage and safety practices.
- Adjust machine settings to complete tasks accurately.
- Oversaw daily operations to ensure efficiency and adherence to company standards.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Coordinated team schedules to maintain adequate staffing for operational needs.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to streamline workflow and enhance productivity.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Prepared reports summarizing operational results against established goals and objectives.
Secretary's Assistant
Open market pereira - colombia
Pereira
07.2013 - 10.2025
- Managed daily correspondence and scheduling for executive staff at Open Market Pereira.
- Assisted in organizing meetings and maintaining accurate records for team projects.
- Coordinated travel arrangements and itineraries for company personnel as needed.
- Communicated effectively with clients and vendors to address inquiries and needs.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
Marketing Specialist
Gloria clothing designer
Miami Gardens
12.2016 - 12.2018
- Developed marketing strategies to enhance brand visibility and engagement.
- Managed social media accounts to foster community interaction and growth.
- Conducted market research to identify consumer trends and preferences.
- Developed marketing strategies for existing products, services and new product launches.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
Education
Certificate of Technical Studies -
Sena Colombia
ENTREPRENEURSHIP02-2014
Certificate of Technical Studies - Software Programmer
SENA QUINDIO
Colombia01-2011
Costumer Service -
Sena Colombia
ColombiaSkills
- Employee training
- Customer service
- Conflict resolution
- Data analysis
- Effective communication
- Documentation and reporting
- Public speaking
- Employee motivation
- Client relations
- Sales presentations
- Technology
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- Responsible, organized, and committed individual with a positive attitude and a good sense of humor. Skilled in leading and organizing tasks and people effectively. I am punctual, detail-oriented, and eager to learn and take on new challenges. I work well both independently and as part of a team, and I’m looking for a stable office position where I can grow and contribute with dedication, leadership, and professionalism.
Timeline
Manager of Operations
catalytic service co
06.2021 - Current
Marketing Specialist
Gloria clothing designer
12.2016 - 12.2018
Secretary's Assistant
Open market pereira - colombia
07.2013 - 10.2025
Certificate of Technical Studies -
Sena Colombia
Certificate of Technical Studies - Software Programmer
SENA QUINDIO
Costumer Service -
Sena Colombia
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