Dallas Crossman
Elora,Tennessee
Summary
Driven, goal- oriented, compassionate professional with 17+ years of experience in the healthcare industry. Interested in promoting effective communication, relationship building and time management skills. I excel in multi-tasking, problem solving and handling multiple duties. Always eager to learn and improve while helping others.
Overview
18
18
years of professional experience
Work History
Patient Access Manager
HH - Lincoln Health
Fayetteville, TN
02.2022 - Current
- Managed daily operations of three Patient Access areas including Outpatient Registration, Central Scheduling/Pre-certification/Pre-registration and Emergency Department Registration.
- Provided training, guidance and mentorship to 15+ employees in Patient Access.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
- Spearheaded initiatives and implemented processes aimed at reducing denials due to eligibility or authorization issues as well as increasing point of service cash collections.
- Collaborated with cross-functional teams to address challenges related to patient access operations, fostering an environment of continuous improvement.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Established and maintained policies and procedures to promote improvement of the patient access department within the health system.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Worked closely with multiple departments within the health system such as Radiology, Lab, Business Office, Surgical Department and care units daily to promote and improve efficient patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Billing Manager
Northern Orthopedic Laboratory, Inc.
Watertown, NY
09.2014 - 01.2022
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Responsible for all operations of the billing department including but not limited to ensuring accurate medical coding, charge entry, claim submission, accounts receivable follow up, posting insurance and patient payments and reimbursement management.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Conducted performance reviews and implemented improvement plans.
- Worked with customers to develop payment plans and bring accounts current.
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Supported financial director with special projects and additional job duties.
Receptionist /Office Assistant
Northern Orthopedic Laboratory, Inc.
Watertown, NY
07.2006 - 09.2014
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct area.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and both scheduled and walk-in patients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Regents Diploma With Honors -
Lyme Central School
Chaumont, NYSkills
- Effective written and verbal communication
- HIPAA Compliance
- Effective problem solving
- Team Management
- Insurance Verification
- Admissions processes
- Appointment Scheduling
- Program development participation
- New staff training
- Critical Thinking
- Employee Recruitment and Hiring
- Schedule Management
- Employee Performance Evaluations
Timeline
Patient Access Manager
HH - Lincoln Health
02.2022 - Current
Billing Manager
Northern Orthopedic Laboratory, Inc.
09.2014 - 01.2022
Receptionist /Office Assistant
Northern Orthopedic Laboratory, Inc.
07.2006 - 09.2014
Regents Diploma With Honors -
Lyme Central School