Kristy Radford
Kinston,NC
Summary
Experienced Surgical Coordinator with a strong background in medical office operations. Skilled in patient scheduling, insurance verifications, and fostering effective communication among patients, families, and healthcare teams. Committed to improving operational efficiency and patient satisfaction.
Experienced with surgical schedule management and patient care coordination. Utilizes strong organizational skills to enhance operational efficiency and patient outcomes. Knowledge of effective communication and meticulous planning in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Surgical Coordinator
Wayne Women's Clinic
06.2011 - Current
- Coordinated surgical schedules to optimize patient flow and resource allocation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Proven ability to learn quickly and adapt to new situations.
- Facilitated smoother billing operations by accurately entering patient insurance information into system.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Submitted insurance claims and resolved billing or claims issues.
- Obtained prior authorizations for surgical procedures, along with setting up pre-payment plans
Front Desk Receptionist/Medical Secretary
ECU Physicians (formerly Kinston Medical Specialists)
1997 - 05.2011
- Greeted and assisted patients, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled and confirmed appointments, optimizing clinic workflow for provider efficiency.
- Maintained accurate patient records and confidential information in electronic health record systems.
- Processed insurance verifications and coordinated referrals to enhance patient care access.
- Trained new front desk staff on office procedures and system usage for smooth operations.
Education
Lenoir Community College
Kinston, NCHigh School Diploma -
South Lenoir High School
Deep Run, NCSkills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Medical office experience
- Healthcare compliance
- Medical terminology proficiency
- Schedule coordination
- Obtaining authorizations
- HIPAA compliance
- Maintaining confidentiality
- Insurance pre-certifications
- Scheduling tests and procedures
Timeline
Surgical Coordinator
Wayne Women's Clinic
06.2011 - Current
Front Desk Receptionist/Medical Secretary
ECU Physicians (formerly Kinston Medical Specialists)
1997 - 05.2011
Lenoir Community College
High School Diploma -
South Lenoir High School