Summary
Overview
Work History
Education
Skills
Timeline
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Dalyliah Rosas

Houston,TX

Summary

Dynamic professional with a proven track record in enhancing customer service and sales strategies at Megan Radliff and Walgreens. Skilled in retail loss prevention and exceptional organization, adept at fostering guest relations and upselling. Trained new team members, significantly improving team efficiency.

Overview

2
2
years of professional experience

Work History

Sales Associate

Megan Radliff
Pasadena, TX
01.2024 - 08.2025
  • Assessed customer needs to provide assistance and information on product features.
  • Developed trusting relationships with customers by making personal connections.
  • Greeted customers and provided exceptional customer service.
  • Collected payments and provided accurate change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Resolved customer complaints professionally in accordance with company policy.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Followed company security procedures for handling large sums of money.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Pharmacy Technician

Walgreens
Houston, TX
02.2024 - 07.2025
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Monitored prescription refill requests and communicated with patients regarding their status.

Education

Bachelor of Arts - Criminal Justice/ Psychology

University of Colorado At Colorado Springs
Colorado Springs, CO
05-2028

High School Diploma -

Chavez High School
South Houston, TX
06-2024

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Merchandising
  • New teller training
  • Sales strategies
  • Positive and professional
  • Guest relations
  • Verbal and written communication
  • Exceptional organization
  • Supplies organization

Timeline

Pharmacy Technician

Walgreens
02.2024 - 07.2025

Sales Associate

Megan Radliff
01.2024 - 08.2025

Bachelor of Arts - Criminal Justice/ Psychology

University of Colorado At Colorado Springs

High School Diploma -

Chavez High School

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Dalyliah Rosas