Damaris Morales
Leesburg
Summary
Dynamic Patient Service Representative with extensive experience at Lehigh Valley Hospital, excelling in electronic health records and patient relationship management. Proven track record in optimizing appointment scheduling and insurance verification processes, enhancing patient satisfaction and operational efficiency. Adept at managing billing operations while ensuring compliance with regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Lehigh Valley Hospital and Health Network
Allentown
03.2017 - 12.2025
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries and provided information about services and procedures.
- Verified insurance information and facilitated billing processes for patients.
- Maintained patient records and ensured data accuracy in electronic systems.
- Educated patients on health services available through the hospital network.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
Medical Billing
Montefiore Hospital
Bronx
01.2012 - 07.2015
- Conducted regular audits of all medical billing activities to identify errors or discrepancies.
- Managed day-to-day operations of the medical billing team including setting goals, assigning tasks.
- Assisted in developing policies and procedures related to medical billing operations.
- Adhered to all applicable laws, regulations, policies, and procedures related to medical billing processes.
Education
High School Diploma -
Richard R. Green HS of Teaching
New York, NY06-2005
Skills
- Electronic health records
- Medical billing practices
- Appointment scheduling
- Insurance verification
- Data management
- Patient relationship management
Certification
- Certified Medical Interpretor.
Languages
Spanish
Professional
Timeline
Patient Service Representative
Lehigh Valley Hospital and Health Network
03.2017 - 12.2025
Medical Billing
Montefiore Hospital
01.2012 - 07.2015
High School Diploma -
Richard R. Green HS of Teaching
Similar Profiles
Ryan MoyerRyan Moyer
Student Physical Therapist at Lehigh Valley Hospital and Health NetworkStudent Physical Therapist at Lehigh Valley Hospital and Health Network
Jeanny EutseyJeanny Eutsey
Registered Nurse at Lehigh Valley Hospital and Health NetworkRegistered Nurse at Lehigh Valley Hospital and Health Network
Theodore HernandezTheodore Hernandez
Help Desk Analyst at Lehigh Valley Hospital and Health NetworkHelp Desk Analyst at Lehigh Valley Hospital and Health Network
Ashley MerkelAshley Merkel
Guest Service Representative at Lehigh Valley Hospital and Health NetworkGuest Service Representative at Lehigh Valley Hospital and Health Network
Ashley DotsonAshley Dotson
In-Home Nanny at Eric and Elizabeth HessIn-Home Nanny at Eric and Elizabeth Hess