Damien Miller
Colorado Springs,CO
Summary
Proven Shift Manager at McDonald's, adept in problem-solving and performance improvement, enhancing team efficiency and customer satisfaction. Skilled in cash handling and fostering teamwork, I excel in adapting to new challenges and driving sales growth through effective leadership and integrity.
Overview
4
4
years of professional experience
Work History
Crew Member
Arbys Resturant
05.2023 - 12.2023
- I did the loading and unloading of the truck, giving extra help when needed.
- Cover team workers hours, working double at time.
- Great with mathematics, always wanting more time to work.
- Adapt to situations I’m unfamiliar with, and want to be taught on lessons I don’t understand.
Shift Manager
McDonald's
01.2020 - 02.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Crew Member
Sonics Drive In
03.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Education
Certificate - Accounting And Business Management
Pike Peak State College
Colorado Springs, CO01.2026
GED - GED
UNMG-North Campus Adult Education
Gallup, NM09.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Self-discipline
- Integrity and Honesty
- Valid Driver's License
- Performance Improvement
- Adaptability and Flexibility
Timeline
Crew Member
Arbys Resturant
05.2023 - 12.2023
Crew Member
Sonics Drive In
03.2022 - 11.2022
Shift Manager
McDonald's
01.2020 - 02.2023
Certificate - Accounting And Business Management
Pike Peak State College
GED - GED
UNMG-North Campus Adult Education