Summary
Overview
Work History
Education
Skills
Coursework
Volunteer Experience
Certification
Affiliations
References
Timeline
Generic

DAN GATES

QUINCY,Washington

Summary

  • Development of customer relations and trust building at in-store or customer locations.
  • Thorough knowledge of written and oral communication skills.
  • Proven record of honesty and integrity.
  • Experienced in management of personnel and inventory.
  • Excellent history of dealing with people and gaining their trust.
  • Able to speak some Spanish and very willing and able to learn more.

Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Outside Sales Representative

SS EQUIPMENT
QUINCY, Washington
06.2019 - Current
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Conducted market research to identify new opportunities and develop target customer profiles.
  • Gathered data on competitors' products, prices, and sales techniques.
  • Maintained knowledge of current product offerings and pricing structures.
  • Developed and implemented sales strategies to increase revenue.
  • Generated leads through cold calling, networking events, referrals.

SERVICE WRITER

Washington Tractor
Quincy, WA
05.2016 - Current
  • Greeted service department customers, both in-person and on the phone, and collected required details to generate work orders for service technicians.
  • Informed and educated customers on equipment repair process
  • Searched and furnished technical data upon customer's request
  • Generated purchase orders for external suppliers based on requests
  • Ensured accuracy and error-free work orders
  • Effectively communicate with customers to ensure the successful completion of work orders.

CERTIFIED DATA CENTER TECH

Yahoo
Quincy, WA
05.2014 - 05.2016
  • Performed operating system upgrades and downgrades.
  • Proficiently cabled both large and small multi-host computer cabinets
  • Consistently surpass build deadlines for property requesters
  • Bundle and process logistically large and small requested builds within a specified time.

PARTS SALES AND INVENTORY

SS Equipment-New Holland
Quincy, WA
03.2012 - 05.2014
  • Greeted parts department customers and identified their required equipment repair part through phone or in-person interactions
  • Identified and ordered parts based on customer's verbal descriptions and available computer software from New Holland
  • Consistently exceeded sales targets, leading to earning bonuses through the company's incentive program.
  • Maintain optimal inventory levels based on demand and seasonal fluctuations.
  • Processed parts return orders for obsolete parts for New Holland.
  • Source obsolete parts from various vendors to meet customers' orders.

Store Owner

Gates True Value
Quincy, WA
09.2007 - 02.2012
  • Owned and oversaw operations at Gates True Value hardware store
  • Managed all aspects of business operations including hiring, training, advertising, and sales development while ensuring compliance with gross margin requirements.
  • Managed and organized a ten thousand square feet of retail space to optimize visual appeal and customer experience
  • Mastering EPICOR point of sale operating system, utilizing sales reports and predictive inventory ordering to maximize information gathering
  • Performed cold calls, sales calls, and created a large customer base with large construction companies that were building multiple Data Centers throughout Quincy.

Store Manager

AG-SUPPLY ACE HARDWARE
Quincy, WA
12.1997 - 09.2007
  • Effectively oversaw operations of a corporate-owned Ace Hardware store
  • Drove business development and achieved sales growth
  • Updated store with latest trends and retail standards
  • Managed and executed renovation of sales area interior.
  • Managed inventory to fulfill customer requirements efficiently
  • Increased sales 300,000.00 $ over previous years sales resulting in corporate owner building a new store at current location.

Education

Associate in Arts and Science Degree -

Wenatchee Valley College
Wenatchee, WA
01.1988

Skills

  • Brand awareness development
  • Customer Service-Oriented
  • Prospecting techniques
  • Sales Cycle Management
  • Strategic account development
  • Relationship Building
  • Networking

Coursework

Business Management

Volunteer Experience

  • Volunteer Reserve Police Officer, City of Quincy, Quincy, WA, Completed Grant County Criminal Justice training Commission
  • Board of Director, Quincy Valley Chamber of Commerce, Ellensburg, WA, 1988-1990

Certification

  • Washington State Criminal Justice Training Commission Reserve Police Office, City of Quincy

Affiliations

  • Quincy Valley Chamber of Commerce - Board of Directors
  • Grant County Fair Advisory Committee
  • Rotary Club member

References

References available upon request.

Timeline

Outside Sales Representative

SS EQUIPMENT
06.2019 - Current

SERVICE WRITER

Washington Tractor
05.2016 - Current

CERTIFIED DATA CENTER TECH

Yahoo
05.2014 - 05.2016

PARTS SALES AND INVENTORY

SS Equipment-New Holland
03.2012 - 05.2014

Store Owner

Gates True Value
09.2007 - 02.2012

Store Manager

AG-SUPPLY ACE HARDWARE
12.1997 - 09.2007

Associate in Arts and Science Degree -

Wenatchee Valley College

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DAN GATES