Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dan Ramos

Brownsville,TX

Summary

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

13
13
years of professional experience

Work History

General Manager

WingBarn
Brownsville, Texas
03.2025 - Current
  • Managed daily operations to ensure smooth restaurant functioning.
  • Trained staff on menu items and operational procedures.
  • Oversaw inventory management to maintain stock levels.
  • Implemented customer service protocols to enhance guest experience.
  • Coordinated schedules to optimize staff coverage during peak hours.
  • Assisted in marketing initiatives to promote special offers and events.
  • Conducted regular inspections for cleanliness and compliance with health standards.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.

Customer Service Representative

TaskUs
Brownsville, TX
06.2022 - 02.2025
  • Assisted customers with inquiries using TaskUs support systems.
  • Resolved customer issues through effective communication and problem-solving techniques.

Sales Manager

Acceptance Now
Brownsville, Tx
09.2018 - 03.2020
  • Led sales team to achieve monthly targets and increase revenue.
  • Developed training programs to enhance team skills and product knowledge.
  • Managed customer relationships to improve satisfaction and retention rates.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.

Manager

Whatabuger
Port Isabel, Texas
05.2013 - 08.2018
  • Supervised daily restaurant operations and ensured compliance with company standards.
  • Trained and developed team members on customer service best practices.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Implemented scheduling strategies to optimize staff productivity during peak hours.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

High School Diploma -

Rivera High School
Brownsville, TX
05-2006

Skills

  • Staff training
  • Inventory management
  • Customer service
  • Operational compliance
  • Scheduling optimization
  • Sales strategy development
  • Client relationship management

Timeline

General Manager

WingBarn
03.2025 - Current

Customer Service Representative

TaskUs
06.2022 - 02.2025

Sales Manager

Acceptance Now
09.2018 - 03.2020

Manager

Whatabuger
05.2013 - 08.2018

High School Diploma -

Rivera High School
Dan Ramos