Dana Bentley
Kokomo,Indiana
Summary
Observant advanced medical support assistant with several years of experience working as a professional. Sound knowledge of medical terminology and medical procedures. Excellent recordkeeping and customer service abilities.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
VA Northern Indiana Health Care System
Peru, IN
03.2022 - Current
- Greeted patients upon arrival and directed them to their destination within the facility.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Verified patient insurance coverage for services rendered at the facility.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Coordinated care plans between various departments of the hospital or clinic setting.
- Updated outdated patient information to maintain current records.
Patient Financial Counselor
Ascension St Vincent Hospital Kokomo
Kokomo, IN
08.2021 - 03.2022
- Coordinated the transfer of unpaid patient balances between departments within the hospital system.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Counseled patients on financial obligations associated with their medical care.
- Prepared detailed invoices for uninsured patients according to state laws.
- Monitored changes in federal, state, and local regulations affecting Medicare and Medicaid reimbursements.
- Participated in training programs designed to improve customer service skills related to billing processes.
- Processed credit card payments accurately and securely.
Patient Access Representative
Ascension St Vincent Hospital Indianapolis
Carmel, IN
04.2018 - 08.2021
- Verified insurance coverage for services provided by the facility.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Actively participated in team meetings and training sessions.
- Assisted with preparing daily cash reports for accounting department.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Patient Registration Representative
Ascension St Vincent Kokomo
Kokomo, IN
11.2015 - 04.2018
- Answered general questions about hospital policies and services provided.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Entered patient data into electronic medical record system accurately and efficiently.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Assisted patients with completion of forms needed for admission process.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH07-2020
Associate of Applied Science - Medical Assisting
Ross Medical Education Center
Madison Heights, MI09-2013
Skills
- Patient Scheduling
- Patient Records Maintenance
- Stress management techniques
- Understanding of privacy regulations
- Electronic Health Records Management
- Proficient in patient scheduling
- Professionalism and Ethics
- Continuous learning mindset
- Resourcefulness and Initiative
- Medical Office Procedures
- HIPAA Compliance Understanding
- Data Entry
- Patient-focused care
- Medical Terminology
Accomplishments
- ECHO Graduate 2023, Volunteer for HRO, Attended weekly AO Training via Teams 2024
- Attending Shaping my Future 2024
- Assist i schedu8ling for other CBOC clinic
- Interview Panel
References
References available upon request.
Timeline
Advanced Medical Support Assistant
VA Northern Indiana Health Care System
03.2022 - Current
Patient Financial Counselor
Ascension St Vincent Hospital Kokomo
08.2021 - 03.2022
Patient Access Representative
Ascension St Vincent Hospital Indianapolis
04.2018 - 08.2021
Patient Registration Representative
Ascension St Vincent Kokomo
11.2015 - 04.2018
Bachelor of Arts - Human Services
Southern New Hampshire University
Associate of Applied Science - Medical Assisting
Ross Medical Education Center