DANA EL-DEBS
Waterloo,IA
Summary
Qualified professional bringing several years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments.
Overview
11
11
years of professional experience
Work History
Optician
Stanton Optical
Waterloo, IA
06.2024 - Current
- measure a patient's eyes and face, including the distance between their pupils.
- help patients choose frames and lenses that suit their lifestyle and vision needs.
- Greet patients when they walk in.
- adjust eyewear to ensure it fits properly and repair or replace broken frames.
- teach patients how to care for their eyewear.
- keep track of prescriptions, sales records, and inventory.
- create work orders for optical laboratories.
- Reach out to patient’s insurance carrier and look for their benefit eligibility.
Special Needs Instructional Assistant
Waterloo Community School Distrcit
Waterloo, IA
08.2020 - 06.2024
- Help the special education instructor develop and carry out specialized lesson plans for each of their students
- Assisted students with routines, lunches, restrooms, 'specials', field trips, and speech, and understand what is in their Individualized Education Programs
- Obtained 'MANDT' physical training, alongside with online trainings and first aide certifications
- Assist students with reading, writing, and other academic duties when working alone
- Be well-versed in and adhere to the school's special-needs-related policies, procedures, and regulations
- Help the special education instructor with lesson planning and grading
- Share information about student's progress, coordinate services and support with parents, teachers, and other staff members through regular communication
Medical Receptionist
Unity Point
Cedar Falls, Iowa
01.2020 - 08.2020
- Welcoming patients and visitors in person or by phone
- Ensuring appointments are on schedule and notifying clinical staff of patient arrivals
- Filing and retrieving patient records, and updating patient accounts with personal and financial information
- Recording and collecting patient co-pays and account balances
- Helping patients fill out forms, answering questions, and providing comfort and support
- Protecting patients' rights by maintaining the confidentiality of their medical, personal, and financial information
- Ensuring compliance with OSHA, HIPPA and other regulatory requirements
- Coordinating with insurance companies, referring medical offices, and pathology labs
- Keeping the waiting and reception areas clean and inviting
Member Service Representative
Veridian Credit Union
Waterloo, IA
02.2017 - 03.2019
- Developed and maintained knowledge base of evolving products and services to enhance member services
- Opened new memberships and serviced existing accounts to meet established sales and member service goals
- Responding to member inquiries, complaints, and service requests; demonstrating superior telephone and communication skills when handling member inquiries
- Establish payment arrangements within approved guidelines established by the manager of member services and collections department
- Handled opening and closing credit card's, travel/blocking cards
- Updating member accounts and ordered additional information for member policies
Teller Service Representative
Veridian Credit Union
Waterloo, IA
05.2016 - 02.2017
- Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
- Balance automated teller machines, teller cash dispensers (CRM's/teller cash recyclers (CRMs) often totaling more than $100,000
- Complete 25+ customer transactions per hour with extreme attention to detail
- Sell and redeem US Savings Bonds applications to the Federal Reserve as needed
- Assisted with the training of 2 new tellers, ensuring they received a comprehensive education on proper credit union policies
Host
Applebee's
Waterloo, Ia
01.2015 - 04.2015
- Greeting guests
- Managing a wait-list
- Communicating wait times to guests
- Managing the seating chart
- Seating guests and distributing menus
- Cleaning and to-go orders
Associate
JCPenny's
Waterloo, Ia
01.2014 - 12.2014
- Basic understanding of sales principles and customer service
- Customer service focus
- Reach sales goals/selling credit cards
- Serves customers by helping them select products
- Directs customers by escorting them to racks and counters
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Opening/closing/balancing cashier drawers
Education
High School -
West High School
Waterloo, IA05.2015
Skills
- Leadership
- Goal Setting
- Word Processing
- Cash Handling
- Time Management
- Communication
- Problem Solving
- Team Work
- Creativity
Phone
319-505-0078, tel
Timeline
Optician
Stanton Optical
06.2024 - Current
Special Needs Instructional Assistant
Waterloo Community School Distrcit
08.2020 - 06.2024
Medical Receptionist
Unity Point
01.2020 - 08.2020
Member Service Representative
Veridian Credit Union
02.2017 - 03.2019
Teller Service Representative
Veridian Credit Union
05.2016 - 02.2017
Host
Applebee's
01.2015 - 04.2015
Associate
JCPenny's
01.2014 - 12.2014
High School -
West High School