Dana Johnson
Pineville,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sutherland Global Service
Remote
06.2024 - 03.2025
- Update policy details, payment information and take one time payments
- explain life insurance policy features and benefits.
- Mail, email and faxed over forms and put in requested to be researched
- Intiate death claims and as well as make notes and assist with questions regarding completing the claim and receiving benefits
Licensed Insurance Agent
TTEC
Remote
05.2022 - 05.2024
- I am a licensed sales agent for Progressive insurance through ttec
- Explained coverage options to potential policyholders, answering questions or concerns.
- Ensured compliance with state regulations regarding auto insurance policies.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Customer Service Agent - Call Center
SelectQuote
Pineville, LA
10.2021 - 12.2021
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Managed high-volume of inbound and outbound customer calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Ecommerce Personal Shopper
Walmart
Alexandria, LA
01.2021 - 10.2021
- Scanned items when pulling from shelves to update system stock information.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Also verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Secured and stored items until customer pickup.
Cap Team 2 Associate
Walmart
Natchitoches, LA
03.2019 - 01.2021
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Palletized merchandise for easy movement to sales floor locations.
- Helped customers on floor with locating, reaching and selecting merchandise.
- Arranged supplies, merchandised products, and removed damaged items from assigned areas.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Operated forklift and pallet jack to transport heavy loads.
- Broke down and discarded empty packaging and boxes after stocking products.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
Manager
Wendy's
Natchitoches, LA
08.2018 - 03.2019
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
High school diploma -
Pineville High School
Pineville, LA05.2015
Skills
- Shift Management
- E-Commerce
- Insurance Sales
- Customer Service
Certification
- Personal Lines Agent License - 2022
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Sutherland Global Service
06.2024 - 03.2025
Licensed Insurance Agent
TTEC
05.2022 - 05.2024
Customer Service Agent - Call Center
SelectQuote
10.2021 - 12.2021
Ecommerce Personal Shopper
Walmart
01.2021 - 10.2021
Cap Team 2 Associate
Walmart
03.2019 - 01.2021
Manager
Wendy's
08.2018 - 03.2019
High school diploma -
Pineville High School