Dana Morris
Gotha,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Chevy's Restaurant
Orlando, FL
02.2020 - 04.2023
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Chipotle
Sanford, FL
09.2016 - 08.2020
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant General Manager
Red Lobster Restaurant
Winter Haven, FL
03.2012 - 10.2016
- Prepared weekly schedules for staff members based on their availability.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed daily operations of the store, including scheduling and supervising staff.
- Developed and implemented effective strategies to maximize sales and profits.
Education
Bachelor of Science - Criminal Justice
Valencia College
Orlando, FL04-2016
Skills
- Sales
- Service Quality Improvement
- Account Management
- Customer Retention
Certification
- Class A CDL
- SERVE SAFE
References
References available upon request.
Timeline
General Manager
Chevy's Restaurant
02.2020 - 04.2023
General Manager
Chipotle
09.2016 - 08.2020
Assistant General Manager
Red Lobster Restaurant
03.2012 - 10.2016
Bachelor of Science - Criminal Justice
Valencia College
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