DANA ROEBUCK
Greensboro,NC
Summary
OBJECTIVE Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Detailed, quick-paced and a true team player. Pursuing a new role where hard work and dedication will be highly valued. Offering excellent communication and good judgment.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Server
Texas Roadhouse
Greensboro, North Carolina
06.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
FRESH PRODUCE ASSOCIATE
WALMART
SALISBURY, NORTH CAROLINA
07.2020 - 05.2021
- Provide customers with great customer service while slicing their meat/cheese.
- Along with working the hot bar.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Picked and packed order items.
- Assist bakers with writing and decorating cakes
TEAM MEMBER
Bojangles' Famous Chicken 'n Biscuits
Spencer, NC
08.2018 - 10.2020
- Provide customers with great customer service along while taking their order, taking their money and packing their order.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
Education
Associate of Science - Mechanical Engineering
North Carolina A & T State University
Greensboro, NC 08.2019 - Current
Skills
Daily specials memorization
Menu memorization
Order accuracy
Performance improvement
Cash Handling
Multitasking abilities
Conflict resolution
Planning and Coordination
Customer Service
Responsible
Self-motivated professional
Computer proficiency
MS Office
SolidWorks
Team Player
Strategic planning
Schedule and calendar management
Time management
Flexible & Adaptable
Adaptability
Timeline
Server
Texas Roadhouse
06.2021 - Current
FRESH PRODUCE ASSOCIATE
WALMART
07.2020 - 05.2021
Associate of Science - Mechanical Engineering
North Carolina A & T State University
08.2019 - Current
TEAM MEMBER
Bojangles' Famous Chicken 'n Biscuits
08.2018 - 10.2020