Dana Sweat
Friendship,TN
Summary
Dynamic and results-oriented professional with extensive experience in catering coordination and claims processing, notably with West Tn Smokers. Excelled in enhancing client satisfaction and streamlining event success through effective team leadership and exceptional customer service. Skilled in menu planning and problem-solving, consistently exceeding goals through meticulous work planning and prioritization.
Overview
12
12
years of professional experience
Work History
Catering Coordinator
West Tn Smokers.
07.2021 - 01.2024
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
- Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.
Claims Processor
ANTHEM Health Services
03.2019 - 06.2021
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
Catering Assistant
West Tn Smokers
05.2016 - 01.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained flexible work schedule to meet event needs.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Delivered catered food and supplies to facility for on-time set-up.
Claims Processor
Emblem Health Insurance
11.2014 - 02.2016
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Debt Recovery Specialist
Portfolio Recovery Associates
06.2012 - 10.2014
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
Skills
- Customer Service
- Time Management
- Catering sales
- Flexibility
- Menu coordination
- Food safety knowledge
- Venue management relations
- Event Planning
- Menu Planning
- Client rapport building
- Problem-Solving
- Reliable and Responsible
- Collaboration and Teamwork
- Team Leadership
- Money Handling
- Safe Food Handling
- Delegating Assignments and Tasks
- Work Planning and Prioritization
- Conflict Resolution
- Catering Services
Timeline
Catering Coordinator
West Tn Smokers.
07.2021 - 01.2024
Claims Processor
ANTHEM Health Services
03.2019 - 06.2021
Catering Assistant
West Tn Smokers
05.2016 - 01.2019
Claims Processor
Emblem Health Insurance
11.2014 - 02.2016
Debt Recovery Specialist
Portfolio Recovery Associates
06.2012 - 10.2014