Dana Villafranco
Corpus Christi,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service at Pete’s Chicken’N’More. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and multitasking, consistently recognized for improving order accuracy and fostering a positive dining environment. Committed to maintaining high standards of safety and cleanliness.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
2025
2025
years of professional experience
Work History
Crew Member
Pete’s Chicken’N’More
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Fostered positive team environment by assisting coworkers during rush periods.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
Inbound Call Center Sales Representative
Corpus Christi Produce
Corpus Christi, TX
02.2024 - 02.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
GSA/ Crew Member
Fuddruckers
Corpus Christi, TX
04.2018 - 02.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Boosted repeat customer rates by providing friendly and engaging service.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Increased customer satisfaction with prompt and accurate order taking.
- Fostered positive team environment by assisting coworkers during rush periods.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with dishes, pans and utensils to tidy up serving line.
Hostess/ Drive-Thru
The Ol’ Steakhouse
Corpus Christi, TX
08.2014 - 02.2015
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Supported needs of 150- person wait staff who attended to specific needs of countless customers daily for full service restaurant with social relevancy and intentionality.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Sales Associate
Noerr Programs
Corpus Christi, TX
03.2012 - 03.2014
- Organized tables to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
No Degree - Automotive Engineering
South Texas Vocational Tech
Corpus Christi, TX08.2023
GED - Arts And Humanities
Foy H.Moody High School
Corpus Christi, TX06.2014
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Heavy lifting
- Store opening and closing
- Crew leadership
- Safety
- Resilience and persistence
- Valid Driver's license
- Visual communication
- Creativity and innovation
- Inventory restocking
- Performance improvement
- Supplies monitoring and restocking
- Telephone etiquette
- Positive company representation
- Health code compliance
- Diversity awareness
- Salesmanship
- Influencing skills
- Point-of-sale transactions
- Sales expertise
- Quality control checks
- Safe vehicle operation
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Task prioritization
- Product knowledge
- Point-of-sale system
- Team contributions
- Machine operations
- Workplace efficiency
- Company standards
- Team player
- Adaptability and flexibility
- Collaboration and teamwork
- Dependable and cooperative
Timeline
Inbound Call Center Sales Representative
Corpus Christi Produce
02.2024 - 02.2025
GSA/ Crew Member
Fuddruckers
04.2018 - 02.2024
Hostess/ Drive-Thru
The Ol’ Steakhouse
08.2014 - 02.2015
Sales Associate
Noerr Programs
03.2012 - 03.2014
Crew Member
Pete’s Chicken’N’More
No Degree - Automotive Engineering
South Texas Vocational Tech
GED - Arts And Humanities
Foy H.Moody High School