D'andee Hill
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
07.2023 - 11.2023
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
Grocery Pick up Clerk
Kroger
01.2023 - 06.2023
- Maintained an organized system for customer orders for easy retrieval.
- Interacted with customers by phone or in-person to provide information about their orders.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Customer Service Representative
Family Dollar
06.2021 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Mass Communication
Morris College
Sumter, SC05.2023
Skills
- Customer Service
- Detail Oriented
- Computer Skills
- Customer Assistance
- Returns Processing
- Payment Processing
- Proficient in microsoft office
- Data Entry
- Scheduling
- Organization Skills
Certification
- Certified Phlebotomy Technician
Timeline
Guest Advocate
Target
07.2023 - 11.2023
Grocery Pick up Clerk
Kroger
01.2023 - 06.2023
Customer Service Representative
Family Dollar
06.2021 - 11.2022
Bachelor of Arts - Mass Communication
Morris College