Daneilla Powell
Oracabessa,P.A. St. Mary
Summary
At Sunrise Restaurant, I excelled as a Customer Service Representative, leveraging my problem-solving skills and CRM software proficiency to enhance customer satisfaction. I spearheaded feedback-driven improvements, significantly impacting service processes. My expertise in data analysis and commitment to excellence in complaint resolution underscore my ability to elevate customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sunrise Restaurant
Kingston, St Mary
01.2013 - 01.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
Time Management Certificate -
Sandals Corporate University
01.2021
CSEC Social Studies - CSEC English Language
Richards Business School
01.2021
NCTVET Front Desk Agent Level 2 Certification - CSEC Mathematics, CSEC Principles of Business
International University of Caribbean
01.2017
Dining Room Certificate -
Beaches Ocho Rios
01.2012
High School Certificate -
Oracabessa High School
01.2010
Skills
data
- Scheduling
- Complaint resolution
- Problem-solving
- Complaint handling
- Product and service solutions
- Customer satisfaction measurement
- CRM software proficiency
- Data collection
- Customer RMA management
- Microsoft Excel
- Appointment scheduling
References
- Erick Rodney, Justice of the Peace, (876) 375-1754
- Dana Clarke, Restaurant Manager, (876) 486-5762
Timeline
Customer Service Representative
Sunrise Restaurant
01.2013 - 01.2015
Time Management Certificate -
Sandals Corporate University
CSEC Social Studies - CSEC English Language
Richards Business School
NCTVET Front Desk Agent Level 2 Certification - CSEC Mathematics, CSEC Principles of Business
International University of Caribbean
Dining Room Certificate -
Beaches Ocho Rios
High School Certificate -
Oracabessa High School
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