Danesha Simon
Troy,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Xpress Tax Service
Clanton, AL
01.2011 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor Of Applied Science In Information Technology - Business Administration
Chilton County High School
Clanton, AL05.2004
Skills
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Upselling Products and Services
- Calm and Professional Under Pressure
- Call Documentation
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Order and Refund Processing
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Customer Account Management
Timeline
Customer Service Representative
Xpress Tax Service
01.2011 - 05.2022
Bachelor Of Applied Science In Information Technology - Business Administration
Chilton County High School
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