Danial Ramirez
Chicago,IL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Dispatcher
Four Seasons Heating And Cooling
07.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatch Coordinator
Astor Company
08.2018 - 07.2022
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Loan Advocate
Opportunity Financial
07.2016 - 08.2018
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Education
Bachelor of Arts - Communication
Columbia College of Chicago
Chicago, IL07.1996
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Updating logs
- Schedule Management
- Customer Relations
- Prioritizing calls
Timeline
Dispatcher
Four Seasons Heating And Cooling
07.2022 - Current
Dispatch Coordinator
Astor Company
08.2018 - 07.2022
Loan Advocate
Opportunity Financial
07.2016 - 08.2018
Bachelor of Arts - Communication
Columbia College of Chicago
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