Danial Ramirez
Chicago,IL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Dispatcher
Four Seasons Heating And Cooling
2022.07 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatch Coordinator
Astor Company
2018.08 - 2022.07
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Loan Advocate
Opportunity Financial
2016.07 - 2018.08
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Education
Bachelor of Arts - Communication
Columbia College of Chicago
Chicago, IL07.1996
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Updating logs
- Schedule Management
- Customer Relations
- Prioritizing calls
Timeline
Dispatcher
Four Seasons Heating And Cooling
2022.07 - Current
Dispatch Coordinator
Astor Company
2018.08 - 2022.07
Loan Advocate
Opportunity Financial
2016.07 - 2018.08
Bachelor of Arts - Communication
Columbia College of Chicago
Similar Profiles
Elijah WiseElijah Wise
Plumber at All Seasons Heating and Cooling and PlumbingPlumber at All Seasons Heating and Cooling and Plumbing
Ricardo Tostado JrRicardo Tostado Jr
HVAC Technician/Installer at All Toasty Heating And A/CHVAC Technician/Installer at All Toasty Heating And A/C
Angela RimesAngela Rimes
Residential Coordinator at Davis Heating And AcResidential Coordinator at Davis Heating And Ac