Danica Christensen
Murray,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
RT, RT3
American Logistics
01.2019 - 03.2020
- Data Entry on and off site
- Standing Orders
- RT3 – Troubleshooting Errors
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping de-escalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of service changes.
- Trained new personnel regarding company operations, policies and services.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Sales Representative & Sales Lead
Main Street Antiques
01.2004 - 02.2020
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Participated in trade shows and conferences to network and generate leads.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Presented professional image consistent with company's brand values.
Receptionist
Advanced Care Chiropractic
2017 - 2017
- Improved Marketing/Social media strategy.
- Therapies (e-stem, cervical decompression),
- Ledger corrections/Payments
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved workflow by introducing more efficient document handling and organization practices.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Reduced administrative errors by consistently verifying insurance information.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
No Degree - Music And Theater
Utah Tech University
St. George, UTSkills
- Ethical Values
- Organizational Skills
- Organization and Time Management
- Dependable and Responsible
- Critical Thinking
- Computer Skills
References
- Natalie Cripps, Supervisor at American Logistics, (435) 669 - 9715
- Robin ACC, Office Manager Advanced Care Chiropractic, (435) 574 - 8582
- Paige Acosta, Main Street Antiques Manager, (801) 836 - 1001
Timeline
RT, RT3
American Logistics
01.2019 - 03.2020
Sales Representative & Sales Lead
Main Street Antiques
01.2004 - 02.2020
Receptionist
Advanced Care Chiropractic
2017 - 2017
No Degree - Music And Theater
Utah Tech University
Similar Profiles
Tatyana bondTatyana bond
Member Service Representative at American LogisticsMember Service Representative at American Logistics
Loyda MoralesLoyda Morales
Member Experience Specialist at American LogisticsMember Experience Specialist at American Logistics
Evelyn NadoluEvelyn Nadolu
Recruiting Manager at American LogisticsRecruiting Manager at American Logistics