DANICA SALIENTE
Aubrey,TX
Summary
Experienced professional with six years of expertise in patient services and a strong background in documentation, customer service, and medical records.
Overview
6
6
years of professional experience
Work History
PATIENT SERVICES SPECIALIST
Medtronic / Bentley Staffing Services
01.2022 - Current
- Provide external equipment and software troubleshooting, support, and education for spinal cord stimulation devices to spinal cord stimulation patients, prospective patients, and clinical specialists
- Gather relevant information, document, and report customer inquiries, issues, and product problems per procedures and policies
- Document customer and potential complaints per policies and procedures and for FDA reporting ServiceNow/CMF, DIQ, Spot Fire, Verint, and Cisco/Finesse software knowledge
- Assistance in training new employee in the Spinal Cord Stimulation department
- Neurological anatomy and physiology knowledge
PATIENT ACCESS SPECIALIST
Allina Health - United Hospital
11.2020 - 06.2021
- Data entry skills to enter demographic and insurance information into electronic database systems
- Face to face and phone customer service skills to answer patients' questions based on department schedule and check in patients
- Determine patients' eligibility for financial counseling
- Training new employees including the Emergency Department and Main Front Desk
RELEASE OF INFORMATION SPECIALIST
Health Partners / Regions Hospital
02.2017 - 04.2020
- Process medical records
- Data entry; scanning and processing electronic medical records into EMR systems
- Train new employees in work queues such as disability, insurance, continuity of care, and legal Epic/OnBase, HPF, and other EMR systems to process and review patient information
- Responsible for upholding security and confidentiality regulations, facilities policies, and procedures for access and review of medical records
Education
Bachelor of Science - Business Management
METROPOLITAN STATE UNIVERSITY
Saint Paul, MN05.2021
Skills
- Data entry
- Positivity
- Creativity
- Adaptability
- Customer Service
- Documentation
- Insurance Verification
- Troubleshooting
Timeline
PATIENT SERVICES SPECIALIST
Medtronic / Bentley Staffing Services
01.2022 - Current
PATIENT ACCESS SPECIALIST
Allina Health - United Hospital
11.2020 - 06.2021
RELEASE OF INFORMATION SPECIALIST
Health Partners / Regions Hospital
02.2017 - 04.2020
Bachelor of Science - Business Management
METROPOLITAN STATE UNIVERSITY
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