Daniel Carper
Naples
Summary
Dynamic General Manager with over 15 years of experience in staff training and customer relationship management. Demonstrated success in implementing training programs that boost team performance and resolve conflicts to ensure customer satisfaction.
Overview
23
23
years of professional experience
Work History
General Manager
Texas Tony's Rib House
Naples
02.2011 - Current
- Directed daily operations of busy rib house restaurant, ensuring efficiency and profitability.
- Managed staff schedules to maintain optimal staffing levels and operational smoothness.
- Managed inventory by ordering supplies to ensure consistent stock levels.
- Implemented training programs for new hires and ongoing staff development initiatives.
- Ensured compliance with health and safety regulations in food service operations.
- Resolved customer complaints promptly to uphold satisfaction and loyalty.
- Tracked monthly sales to develop actionable business reports for strategic planning.
- Administered employee discipline through verbal and written warnings to uphold standards.
Server / Bartender
Joe's Crab Shack
Naples
01.2003 - 02.2011
- Delivered exceptional customer service in fast-paced dining environment.
- Greeted customers, answered inquiries, and recommended specials to enhance sales.
- Managed table assignments to optimize seating, reducing wait times for guests.
- Promptly delivered food orders with courteous service.
- Trained new servers on menu items and service standards, enhancing overall service quality.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled spills and broken glassware, ensuring safety and cleanliness in dining areas.
Education
Associate of Science - Culinary Arts
Pennsylvania Culinary Institute
Pittsburgh, PA03-2000
Skills
- Operational management
- Inventory control
- Compliance enforcement
- Sales tracking
- Customer relationship management
- Staff training
- Time management
- Problem solving
- Conflict resolution
Timeline
General Manager
Texas Tony's Rib House
02.2011 - Current
Server / Bartender
Joe's Crab Shack
01.2003 - 02.2011
Associate of Science - Culinary Arts
Pennsylvania Culinary Institute