Daniel Cluck
New Bern,NC
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
18
18
years of professional experience
1995
1995
years of post-secondary education
Work History
Assistant Service Manager
Toyota of New Bern
New Bern, Nc
08.2007 - Current
- Coordinated daily service operations to enhance customer satisfaction and efficiency.
- Managed service staff schedules to ensure optimal coverage and workflow.
- Assisted customers with service inquiries and resolved concerns promptly.
- Trained new employees on service protocols and customer interaction techniques.
- Collaborated with technicians to prioritize repair orders and streamline processes.
- Implemented quality control measures to maintain high service standards.
- Maintained accurate records of services performed for customer follow-up and reporting.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Collaborated with customers to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Adhered to customer service standards to foster satisfaction and retention.
Education
Advance Knowledge in Organizational Management
Craven Community College
New Bern, NC08-1996
Havelock High School
Havelock, NCSkills
- Customer relationship management
- Service operations coordination
- Quality control implementation
- Staff scheduling
Timeline
Assistant Service Manager
Toyota of New Bern
08.2007 - Current
Advance Knowledge in Organizational Management
Craven Community College
Havelock High School