Daniel Danilovitz
Moosic,PA
Summary
Diligent and driven Guest Services Representative known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal, communication, and mentoring skills.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Montage Mountain Resorts
Scranton, PA
06.2023 - Current
- Delivered exceptional customer service, resolving guest inquiries and enhancing overall satisfaction.
- Coordinated check-in and check-out processes, ensuring a seamless guest experience.
- Managed financial records, ensuring accurate day-by-day checking of company income.
- Trained new team members on operational procedures and customer engagement strategies.
- Collaborated with housekeeping and maintenance teams to address guest concerns promptly.
- Maintained upkeep and cleanliness of guest facilities.
- Implemented feedback mechanisms to gather guest insights for continuous service improvement.
- Assisted in organizing events and activities, promoting resort amenities to enhance guest enjoyment.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Volunteer
Salvation Army
Scranton, PA
12.2020 - Current
- Coordinated donation drives, ensuring efficient collection and distribution of essential items.
- Collected donations to ensure funding of essential duties and items.
Grocery Clerk
ShopRite Birney Plaza
Moosic, PA
06.2023 - 08.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Stocked merchandise on shelves, ensuring optimal product placement and organization.
- Collaborated with team to maintain cleanliness and safety standards throughout store.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Resolved customer complaints effectively, promoting positive relationships and repeat business.
Education
Bachelor of Science - Biology/Pre-Dentistry
University of Maryland, Baltimore County
Baltimore, MD05-2028
Skills
- Customer service
- Guest accommodations
- Detail-oriented
- Goal-Driven
- Team-Oriented
- Issue resolution
- Complaint handling
- Guest orientation
- Self-Motivation
- Check-in coordination
- Language proficiency
- Active listening
- Attention to detail
Languages
Spanish
Limited Working
Timeline
Guest Service Representative
Montage Mountain Resorts
06.2023 - Current
Grocery Clerk
ShopRite Birney Plaza
06.2023 - 08.2023
Volunteer
Salvation Army
12.2020 - Current
Bachelor of Science - Biology/Pre-Dentistry
University of Maryland, Baltimore County