Daniel Drinkwater
Draper,United States
Summary
At Hyatt Regency, our team's collective efforts have established a robust sales strategy for our VIP clientele, rooted in innovation and genuine customer engagement. With a focus on premium service, we've successfully met sales targets and fostered a highly collaborative environment that encourages cross-functional teamwork. My leadership role extends beyond sales; it encompasses nurturing relationships with stakeholders and leveraging my multilingual fluency in English, Portuguese, and Spanish to enhance international client relations. The collective dedication to excellence within our team resonates through every initiative, contributing to the growth and sophistication of our service offerings.
Overview
13
13
years of professional experience
Work History
Sales Associate
Hyatt Regency
02.2024 - Current
- Led sales team specializing in VIP clientele at Hyatt Regency in Salt Lake City, Utah
- Collaborated with key stakeholders to innovate and expand programs, maintaining high standards of operation
- Achieved success in providing premium services and authentic customer experiences.
Student
Utah Valley University
09.2021 - Current
- Engaged in coursework and projects related to information systems and technology at Utah Valley University
- Actively participated in university activities and events to enhance academic experience
- Successfully achieved an associates degree in science while working full time to support myself through school.
Bartender
Bohemian Brewery
11.2022 - 02.2024
- Provided high-quality customer service in a fast-paced environment at Bohemian Brewery
- Managed bar operations and inventory effectively to ensure smooth daily operations
- Created and served a variety of beverages while prioritizing guest satisfaction
- Maintained a clean and organized bar area to enhance the overall guest experience.
- Was a top performer with $300,000 in annual sales
Assistant General Manager
Evermore Park
11.2021 - 09.2022
- Led a team of 20 in day-to-day restaurant operations, including hiring, performance reviews, and guest retention
- Managed payroll, catering events, and ensured high standards of service delivery
- Achieved a 15% increase in guest retention and a 10% decrease in operational costs through efficient team management.
- Generated over 200 5-star reviews on Google
Bartender
Buffalo Wild Wings
11.2017 - 09.2021
- Provided high-quality customer service by creating and serving a variety of beverages, ensuring a positive guest experience in a high-volume environment.
- Managed bar operations, including inventory control, ordering supplies, and maintaining a clean and organized bar area.
- Operated cash register and handled transactions accurately, including processing payments and managing cash.
- Assisted with staff training and provided guidance to new team members on bar procedures and customer service.
- Engaged with customers to build rapport, handle special requests, and resolve any issues to ensure customer satisfaction.
Regional Management Team
5Guys
08.2018 - 05.2019
- Led the opening of new store locations, including overseeing site setup and coordinating with construction teams and suppliers.
- Developed and implemented operational strategies to ensure new stores met company performance standards from the start.
- Trained and supported store managers and staff to ensure consistent application of company policies and best practices.
- Managed multiple regional openings simultaneously, ensuring effective execution and addressing any challenges that arose.
- Conducted market analysis to identify opportunities for expansion and optimize store performance.
Assistant to the Associate Dean of Interdisciplinary Studies
Brigham Young University - Idaho
01.2018 - 04.2018
- Assisted the Associate Dean in administrative tasks, including scheduling meetings, managing correspondence, and coordinating departmental activities.
- Played a key role in implementing new curriculum by collaborating with faculty to integrate innovative educational materials and methodologies.
- Developed and refined learning and teaching procedures to enhance instructional effectiveness and student engagement.
- Coordinated and organized academic events and workshops, ensuring smooth execution and adherence to institutional guidelines.
- Analyzed feedback from students and faculty to assess the impact of curriculum changes and provided recommendations for improvements.
Team Member
Chick-fil-A-Franchise
12.2011 - 12.2015
- Delivered exceptional customer service by taking orders, preparing food, and ensuring a positive dining experience in a fast-paced environment.
- Operated cash register, processed transactions accurately, and handled cash and credit card payments.
- Maintained cleanliness and organization of the dining area, kitchen, and restrooms to meet health and safety standards.
- Assisted in food preparation and cooking, ensuring quality and adherence to company recipes and standards.
- Participated in team meetings and training sessions to enhance service skills and contribute to a collaborative work environment.
Education
Associate of Science - AS - Information Systems
Utah Valley University
Orem, UT05.2024
Some College (No Degree) - Economics
Brigham Young University - Idaho
Rexburg, IDSkills
- Sales
- Team Leadership
- Business Development
- Sales Development
- Listening Skills
- Guest Relations
- Teamwork and Collaboration
Awards
- Hustle Award 2019
- Hustle Award 2020
- Deans List
- Honors Member
Hobbies
Played in multiple Basketball intramural leagues while in High School and College, Shooting Guard
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Hyatt Regency
02.2024 - Current
Bartender
Bohemian Brewery
11.2022 - 02.2024
Assistant General Manager
Evermore Park
11.2021 - 09.2022
Student
Utah Valley University
09.2021 - Current
Regional Management Team
5Guys
08.2018 - 05.2019
Assistant to the Associate Dean of Interdisciplinary Studies
Brigham Young University - Idaho
01.2018 - 04.2018
Bartender
Buffalo Wild Wings
11.2017 - 09.2021
Team Member
Chick-fil-A-Franchise
12.2011 - 12.2015
Associate of Science - AS - Information Systems
Utah Valley University
Some College (No Degree) - Economics
Brigham Young University - Idaho
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