Daniel Gallison
Flight Attendant
Bangor,ME
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
With any job I've had, I've had a reputation of being reliable and punctual. Always show up to work and never late, even picking up shifts when others weren't going to make it.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Front Desk Agent
Hilton Garden Inn
Bangor, ME
07.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Line Cook
Anglers Restaurant
Hampden, ME
07.2018 - 08.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Night Auditor
Hilton Garden Inn
Bangor, ME
02.2019 - 07.2021
- This was basically the same as being a front desk agent as well as doing the end of day accounting.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Assisted guests with check in and check out process as well as help in any way to make their stay better.
Education
High School Diploma -
Nokomis Regional High
Newport, ME 09.2009 - 05.2014
Criminal Justice
Washington County Community College
Calais, ME 09.2014 - 05.2016
Skills
Hospitality service expertise
First Aid/CPR
Problem Solving
De-escalation
Professionalism
Building Rapport
Certification
First Aid/ CPR
Timeline
Serving Alcohol
11-2021
Front Desk Agent
Hilton Garden Inn
07.2021 - Current
First Aid/ CPR
01-2020
Night Auditor
Hilton Garden Inn
02.2019 - 07.2021
Line Cook
Anglers Restaurant
07.2018 - 08.2021
Criminal Justice
Washington County Community College
09.2014 - 05.2016
High School Diploma -
Nokomis Regional High
09.2009 - 05.2014