Daniel Guerito
Bernalillo,NM
Summary
Most of my background is in Housekeeping. I Believe I've learned and gained a lot of experience when it comes to Communicating, Guest satisfaction, and leadership roles. Facing Challenges, some I've overcame, others were lessons that helped open my mind and helped improve my way of thinking to help me become professional at current and future Job opportunities. At the Call Centers I used to work at, I dealt with some easy going calls, to very difficult ones. Those experiences have helped me become patient, understanding, and i did my best to give the best customer service i could and up to this day.
Overview
14
14
years of professional experience
Work History
Assistant Director of Housekeeping
Buffalo Thunder Resort Casino
30 Buffalo Thunder Trail Santa Fe NM 87506
09.2019 - 06.2026
- Conducted regular inspections to maintain compliance with Hilton hotel standards and safety regulations.
- Mentored junior staff on best practices in cleaning techniques and customer service excellence.
- Analyzed feedback from guests to identify areas for improvement in housekeeping services and operations.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Led housekeeping team to ensure cleanliness and maintenance of guest rooms and public areas.
- Developed training programs for new staff, enhancing operational efficiency and service standards.
Isleta Resort and Casino
Isleta Casino & Resort
11000 Broadway SE Albuquerque NM 87105
05.2019 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Inspected guest rooms for cleanliness and maintenance, ensuring adherence to quality standards.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Trained and mentored new staff on cleaning and safety protocols.
Safelite Solutions Customer Care Agent
Safelite Solutions
4300 Safelite Blvd NE Rio Rancho NM 87144
03.2019 - 04.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and repeat business.
- Assisted customers in accurately filling out auto insurance claims, streamlining submission and review.
- Provided customers with detailed information regarding locations and contact times for initiating or completing auto insurance claims.
Housekeeping Inspector
Santa Ana Star Casino Hotel
54 Jemez Canyon Dam Rd Santa Ana NM 87004
08.2018 - 12.2018
- Led team meetings to discuss performance metrics and set departmental goals for excellence.
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Inspected guest rooms for cleanliness and maintenance, ensuring adherence to quality standards.
Housekeeping Inspector
Sandia Resort & Casino
30 Rainbow Rd NE Albuquerque Nm 87113
09.2012 - 07.2018
- Inspected guest rooms for cleanliness and maintenance, ensuring adherence to quality standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Monitored staff performance and provided feedback to drive productivity.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Led team meetings to discuss performance metrics and set departmental goals for excellence.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
Education
High School Diploma -
Bernalillo Hight School
Bernalillo, NM05-2005
Skills
- Guest satisfaction
- Health and safety
- Sanitation standards
- Housekeeping operations
- Training and mentoring
- Employee evaluations
- Organizational skills
- Excellent communication
- Multitasking
- Attention to detail
- Time management
- Teamwork
Timeline
Assistant Director of Housekeeping
Buffalo Thunder Resort Casino
09.2019 - 06.2026
Isleta Resort and Casino
Isleta Casino & Resort
05.2019 - 09.2019
Safelite Solutions Customer Care Agent
Safelite Solutions
03.2019 - 04.2019
Housekeeping Inspector
Santa Ana Star Casino Hotel
08.2018 - 12.2018
Housekeeping Inspector
Sandia Resort & Casino
09.2012 - 07.2018
High School Diploma -
Bernalillo Hight School