Daniel Jackson
Wynnewood
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
General Manager
Traditions Hospitality Group
Thackerville
02.2022 - Current
- Managed daily operations and ensured compliance with company policies.
- Oversaw staff training and development for improved service quality.
- Coordinated communication between departments to enhance workflow efficiency.
Lead Server Trainer
Darden Restaurant Group
Bakersfield
05.2017 - 01.2022
- Trained new servers on menu knowledge and service standards.
- Developed training materials to enhance learning and retention for staff.
- Conducted regular training sessions to ensure consistent service quality.
General Manager
Traditions Hospitality Group
Norman
04.2015 - 04.2017
- Implemented cost control measures to optimize resource allocation.
- Analyzed customer feedback to improve guest experiences consistently.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
EMT - Emergency Medical Technician
Mid America Technology Center
Wayne, OK 04.2015 - 11.2015
Skills
- Operational management
- Financial analysis
- Staff training
- Customer service
Timeline
General Manager
Traditions Hospitality Group
02.2022 - Current
Lead Server Trainer
Darden Restaurant Group
05.2017 - 01.2022
General Manager
Traditions Hospitality Group
04.2015 - 04.2017
EMT - Emergency Medical Technician
Mid America Technology Center
04.2015 - 11.2015