Daniel Kemp
Pittsburgh,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic about guiding and coaching others to a place an success and growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
WTW
07.2021 - Current
- Handled caller inquiries and suggestions courteously and professionally.
- Actively listened to callers, handled concerns quickly and addressed escalated issues.
- Answered caller telephone calls promptly to avoid on-hold wait times.
- Responded to caller requests for benefits, pension, and company information.
- Assisted colleagues with best next steps and issues on calls.
- Answered emails regarding benefits questions and issues.
- Submitted reports for supervisor and client review.
- Provided coaching focused on personal and professional growth.
Cook
GetGo
01.2021 - 08.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Lesson Coordinator
The COVE Art Center
06.2020 - 02.2021
- Mentored and tutored individual students regarding religion and theology.
- Copied, organized and distributed activities, worksheets, or other paperwork.
- Organized materials in art spaces based on lecture plans, activity stations or other requirements outlined by director.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Created artistic spaces to allow full creative outlets and encouraged new challenges.
- Hosted a space for families to be welcomed and assisted as needed.
- Recorded and edited videos for social media platforms.
Education
High School Diploma -
Huron High School
New Boston, MI06.2015
Skills
- Coordination
- Spreadsheets
- Technical Support
- Training Development Aptitude
- Call Center Operations
- Customer Relations
- Microsoft Word
- Conflict Mediation
- Project Management Abilities
- Calendaring
- Critical Thinking
Timeline
Customer Service Representative
WTW
07.2021 - Current
Cook
GetGo
01.2021 - 08.2021
Lesson Coordinator
The COVE Art Center
06.2020 - 02.2021
High School Diploma -
Huron High School