Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Prada

Miami

Summary

Dedicated Server experienced in enhancing customer experiences through effective communication and problem-solving. Delivered exceptional guest relations by implementing feedback to improve service quality and fostering team collaboration in fast-paced environments. Focused on achieving high levels of customer satisfaction and professional standards.

Overview

18
18
years of professional experience

Work History

Server

Flanigans Seafood Bar & Grill
Pinecrest
10.2023 - Current
  • Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
  • Took accurate food and drink orders from customers promptly.
  • Recommended menu specials to enhance guest dining experiences.
  • Demonstrated enthusiasm and knowledge of menu, contributing to informed guest choices and positive dining experiences.
  • Utilized customer feedback to refine service quality and menu offerings, leading to improved guest retention.

Logistics Manager

The Chiavari Chair Company
Hialeah
09.2012 - 11.2018
  • Managed logistics operations for furniture distribution and inventory management.
  • Coordinated with suppliers to ensure timely delivery of materials and products.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Resolved customer complaints related to shipping issues or delays in transit times.

Front Desk Clerk

Courtyard by Marriott
Miami
02.2008 - 08.2012
  • Welcomed guests and managed check-in/check-out processes efficiently.
  • Addressed inquiries and informed guests about hotel services and amenities to enhance their stay.
  • Coordinated room assignments and ensured accuracy of reservation records to support operational efficiency.
  • Received incoming calls and collaborated with staff to promptly fulfill customer requests, improving guest satisfaction.

Education

Associate of Arts -

Miami Dade College
Miami, FL
05-2008

Skills

  • Guest relations management
  • Upselling techniques
  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Professional appearance

Timeline

Server

Flanigans Seafood Bar & Grill
10.2023 - Current

Logistics Manager

The Chiavari Chair Company
09.2012 - 11.2018

Front Desk Clerk

Courtyard by Marriott
02.2008 - 08.2012

Associate of Arts -

Miami Dade College
Daniel Prada