Daniel Wise

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Assisted with training new employees at check-out.
• Worked with management to interview potential candidates for front desk positions and MA positions.
• Headed PCMH and trained employees on office policies.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Train employees as an EPIC super user during transition period, as well as helped with appointment conversion and validation in EPIC.
• Enter testing orders into EPIC.
• Work closely with physicians and APP's to meet any clinical needs.

• Enter data from reports sent in by unions to ensure employees have proper health insurance coverage.

• Answer emails in a prompt and timely manner.

• Work with upper management to ensure that new employers get set up in the system properly.

• Ensure accuracy when data is entered by running mid-month and month end closings.

• Right fit customers to find them the proper furniture for their homes.
• Build and put together different pieces of furniture.
• Move, load, and unload furniture into customer vehicles. Maintain warehouse cleanliness to ensure furniture is easy to locate.
• Act as manager on duty to open and close the store. Handle all cash in the store to ensure all tills are at the correct amount for opening and closing.

• Position was created with my specific skill set in mind.
• Operate as the liaison between two different departments to ensure a steady work flow and consistent communication.
• Enter data provided by outside companies to ensure that their employees maintain health care coverage.
• Train employees in the contributions department to enter data properly and efficiently.
• Work with the management team to complete projects in a timely fashion.

• Run and supervise shift based on personnel available.
• Balance safe, cash handling, inventory, receive vendor and warehouse orders, work with AS400 system, merchandise store, and all other retail functions.
• Assist and work shifts as a pharmacy technician (fill prescriptions, type prescriptions, work with insurances, delete old prescriptions, and most other pharmacy duties)
• Have a valid pharmacy tech license
• Perform all closing duties and ensure store is in order to be opened the next day.

• Call and pre screen candidates for work in the light industrial and clerical fields.
• Proficient in creating excel documents to record interviews setup and conducted.-Enter candidates into eEmpact program, including but not limited too, payroll information, tax information, and company policies.
• Administer drug screen and do background check on each candidate
• Complete E-Verify process, as well as completing documents with employees including, but not limited to, I-9's, W-4 (state and federal), direct deposit forms, and many others.-Interview candidates to make sure they are a proper fit for the position they are applying for.

• Work to hit company metrics on a personal and store level.
• Coach and develop my team, and put action plans in place when not performing.
• Write schedule, work with cash, daily inventory counts, merchandising, and looking at numbers to see where the store is performing and underperforming.
• Work closely with district manager to make sure my team and the store is performing up to the standards of the company and following the company's core values.

• Led cross-functional teams to enhance customer service delivery and operational efficiency.
• Developed training programs to improve team performance and knowledge retention.
• Implemented process improvements that streamlined workflows and reduced response times.
• Coordinated projects, ensuring alignment with organizational goals and stakeholder expectations.
• Maintain a quality score above 90% to ensure customer satisfaction.
• Interviewed potential candidates.

• Drove sales growth by effectively engaging customers and understanding their needs.
• Assisted in inventory management, ensuring optimal stock levels and product availability.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Trained new associates on product knowledge and sales techniques to enhance team performance.
• Perform tech work (Rebuild drill packs, soldering)
• File all daily paperwork, and open and close the store by myself.

• Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
• Assisted customers in product selection, utilizing strong knowledge of wireless technologies and plans.
• Processed transactions efficiently using point-of-sale systems, ensuring accurate financial reporting.
• Maintained organized merchandise displays, optimizing product visibility and accessibility for customers.
• Create daily deposits, file daily paperwork, and receive and send inventory.

• Trained new sales associates on operational procedures and best practices to ensure team effectiveness.
• Analyzed sales trends to identify opportunities for inventory management improvements and increased revenue.
• Developed promotional strategies to effectively communicate product benefits, driving sales growth during key seasons.
• Collaborated with management to implement store initiatives, enhancing team performance and customer satisfaction levels.

• Supervised daily operations, ensuring compliance with safety regulations and company policies.
• Trained and mentored team members to enhance performance and customer service skills.
• Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
• Developed staff schedules to optimize labor efficiency during peak business hours.