Daniela Cespedes
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Claire's and Aldo Shoes. Excelled in enhancing customer satisfaction and team productivity, demonstrating exceptional verbal communication and MS Office skills. Achieved significant improvements in operational efficiency and employee engagement, embodying a blend of strategic vision and attention to detail.
Overview
2
2
years of professional experience
Work History
Manager
Claire's
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Aldo Shoes
11.2022 - 03.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Finance
The University of Tampa
Tampa, FL12.2025
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Bilingual
- Attention to Detail
- MS Office
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Manager
Claire's
03.2024 - Current
Sales Associate
Aldo Shoes
11.2022 - 03.2024
Bachelor of Science - Finance
The University of Tampa