Daniela Hernandez
Santiam Hospital & Clinics
SALEM
15
years of professional experience
Work History
Patient Access Representative
1 Year 11 Months- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Barista
12 Years 10 Months- Prepared high-quality beverages following standardized recipes and customer preferences.
- Managed cash register operations, processing transactions accurately and swiftly.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Collaborated with team members to enhance workflow during peak service periods.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma
- Awarded Seal of Biliteracy.
Skills
HIPAA compliance
Office administration
Multi-line telephone operation
Multitasking and organization
Spanish fluency
Positive and professional
Timeline
Patient Access Representative
Santiam Hospital & Clinics
09.2024 - CurrentRead More
Barista
Dutch Bros
11.2011 - 09.2024Read More
Silverton High School
High School Diploma
Read More