Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

DANIELA MELENDEZ

North Fort Myers,FL

Summary

Committed to driving team success and customer satisfaction in fast-paced environments. Proficient in training staff, managing opening and closing operations, and addressing customer complaints with professionalism. Focuses on enhancing team performance and maintaining a positive work atmosphere to achieve operational excellence.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Shift Leader

MTSU Dining Services
Murfreesboro, TN
08.2024 - 07.2026
  • Resolved customer concerns promptly to maintain positive relationships and improve service quality.
  • Improve team performance, mentoring struggling workers to strengthen job skills and knowledge.
  • Train new staff members on job duties and company policies.
  • Flow between the FOH and BOH to ensure that our service runs smoothly and help out wherever there may be a hiccup.
  • Work on maintaining a clean workplace while on shift.

Shift Leader

KFC
Tullahoma, TN
06.2021 - 07.2024
  • Communicated, trained and promoted quality standards to team members.
  • Delegated responsibilities to team members based on individual strengths, skills, and abilities.
  • Responded to all customer concerns or issues promptly and professionally.
  • Conducted cash handling procedures, such as counting registers and making deposits.
  • Ensured cleanliness of store throughout shifts, including restrooms and dining areas.

Education

Bachelor of Arts (B.A.) - Foreign Language

Middle Tennessee State University
Murfreesboro, TN
05-2026

Associate in Arts (A.A.) - Foreign Language

Motlow State Community College
Tullahoma, TN
05-2024

High School -

Tullahoma High School
Tullahoma, TN
05-2022

Skills

  • Cash handling
  • Problem-solving
  • Action planning
  • Customer service
  • Team motivation
  • Positive attitude
  • Employee training

Languages

Spanish, Advanced

Certification

  • Global Seal of Biliteracy issued by Middle Tennessee State University, 2026

Timeline

Shift Leader

MTSU Dining Services
08.2024 - 07.2026

Shift Leader

KFC
06.2021 - 07.2024

Bachelor of Arts (B.A.) - Foreign Language

Middle Tennessee State University

Associate in Arts (A.A.) - Foreign Language

Motlow State Community College

High School -

Tullahoma High School
DANIELA MELENDEZ