Summary
Overview
Work History
Education
Skills
Timeline
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Daniela Perez

New York,NY

Summary

Detail-oriented professional with 2 years of experience in administrative support and client services. Managed high-volume client interactions, resolved issues efficiently, and maintained confidentiality. Strong communicator with problem-solving skills, dedicated to educating clients and enhancing daily operations in a Universal Banker role.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Cayuga Centers
New York, USA
01.2025 - Current
  • Acted as the primary point of contact, assisting clients and visitors with professionalism and care.
  • Handled high-volume phone calls, emails, and in-person inquiries, ensuring timely responses and effective communication to support operational needs.
  • Resolve client issues and provide clear information about services.
  • Managed scheduling and coordinated appointments across departments, optimizing workflow and resource allocation for improved team collaboration.
  • Maintain organized records and ensure data accuracy.
  • Processed purchase requisitions and tracked expenses to maintain budget accuracy and support financial oversight.
  • Support daily operations in a fast-paced environment.

Administrative Assistant

CUNY Citizenship Now
New York, USA
08.2023 - 09.2024
  • Facilitated client intake during legal consultations, ensuring smooth process and accurate information collection to support effective legal representation.
  • Scheduled appointments and maintained accurate client records.
  • Addressed client inquiries promptly, improving service experience and contributing to client satisfaction.
  • Handled sensitive information with confidentiality.
  • Coordinated community events and outreach initiatives, fostering client relationships and enhancing community engagement.

Marketing Intern

Art Beyond Sight
07.2023 - 09.2023
  • Assisted in developing outreach and engagement strategies that connected with target audiences.
  • Promoted services, driving increased community engagement efforts.
  • Collaborated with team members on campaigns and events to enhance overall effectiveness.
  • Communicated information clearly through written content and digital platforms.

Education

Bachelor of Arts - Communication and Media

CUNY School of Professional Studies
New York, NY
12-2026

Skills

  • Document Management
  • Data Entry
  • Appointment Scheduling
  • Operations
  • Microsoft Office
  • Digital Tools
  • Online Systems
  • Customer Service
  • Client Relations
  • Client Education
  • Sales Support
  • Problem Resolution
  • Account Assistance
  • Bilingual

Timeline

Administrative Assistant

Cayuga Centers
01.2025 - Current

Administrative Assistant

CUNY Citizenship Now
08.2023 - 09.2024

Marketing Intern

Art Beyond Sight
07.2023 - 09.2023

Bachelor of Arts - Communication and Media

CUNY School of Professional Studies
Daniela Perez