Danielle Coburn
Weatherford,OK
Summary
Dynamic hospitality professional recognized for exceptional productivity and efficient task execution. Expertise in customer service and cash handling, ensuring seamless operations during peak periods. Strong communicator and adaptable team player, dedicated to enhancing customer satisfaction and fostering workplace collaboration. Proven problem-solver with a solid history of building strong relationships with clients and colleagues.
Overview
11
11
years of professional experience
Work History
Crew Member
McDonalds
Weatherford, OK
10.2024 - Current
- Prepared food items following standard operating procedures for quality and safety.
- Maintained cleanliness of workstations, dining areas, and kitchen equipment.
- Assisted customers with orders, providing friendly and efficient service.
- Operated cash register, handling transactions accurately and efficiently.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Stocked supplies and ingredients to support food preparation and service needs.
- Followed health and safety guidelines to maintain a safe work environment.
- Participated in training sessions to improve product knowledge and customer service skills.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
Customer Service Representative
Hall's Lawn Service and Odd Jobs
Cordell, Oklahoma
10.2014 - 08.2024
- Assisted customers with inquiries and resolved issues promptly.
- Liaised with clients to understand their lawn care needs and preferences.
- Coordinated maintenance activities such as lawn care, snow removal, painting.
- Promoted and sold additional lawn care services to clients, contributing to business growth.
- Communicated effectively with customers about their individual needs regarding lawn care treatments.
- Overseen seasonal lawn care tasks, including spring clean-up and fall leaf removal.
- Monitored inventory levels of lawn care supplies and materials.
- Managed inventory levels for all products used in lawn care services including fertilizers and pesticides.
- Provided training to new hires on proper operation of tools and machinery used in lawn care operations.
- Performed regular lawn care tasks such as mowing, aerating and overseeding.
- Inspected property to determine appropriate work needed for lawn care or other landscaping projects.
- Responded promptly to customer inquiries related to lawn care services provided.
- Trained new employees in proper techniques for performing various tasks associated with lawn care work.
- Scheduled appointments with customers for lawn care services.
- Provided product knowledge to customers regarding outdoor lawn care needs.
- Researched new products related to lawn care maintenance.
- Worked in a team setting to coordinate large-scale lawn care projects and ensure client satisfaction.
- Maintained detailed records of lawn care services provided, including client feedback.
- Adhered to local laws regarding the application of chemicals used in lawn care tasks.
- Operated a variety of lawn care machinery, including mowers, trimmers, and blowers, proficiently.
- Cleaned up debris after completing lawn care tasks in a timely manner.
- Scheduled appointments with customers to discuss their lawn care needs.
- Coordinated maintenance requests from tenants and managed external vendors providing services such as lawn care, snow removal, pest control.
- Performed regular maintenance checks on all tools and machinery used in lawn care operations.
- Demonstrated proper use of tools, equipment, and safety precautions for lawn care products.
- Organized storage areas for tools and supplies related to lawn care.
- Provided guidance on proper lawn care techniques to customers.
- Developed and implemented lawn care plans for residential, commercial and industrial customers.
- Implemented quality control measures to maintain high standards of lawn care service.
- Followed instructions when mixing chemicals for use in lawn care applications.
- Ordered supplies and equipment needed for lawn care maintenance.
- Responded quickly to customer inquiries regarding lawn care services or any other related issues they may have had.
- Maintained records of all equipment used for lawn care, landscaping, and snow removal activities.
- Ensured compliance with local environmental regulations and guidelines in lawn care practices.
- Provided customer service by answering questions about lawn care treatments and products.
- Responded promptly to customer complaints about lawn care services or other issues related to grounds upkeep.
- Consulted with clients to recommend lawn care practices and treatments for lawn improvement.
- Coordinated with customers regarding their desired lawn care services.
- Documented service details and maintained accurate records of lawn care activities.
- Communicated with clients to understand specific lawn care needs and preferences.
- Advised customers on proper lawn care techniques such as watering schedules, fertilization methods and pest control products.
- Adapted lawn care techniques to varying weather conditions to ensure optimal lawn health.
- Provided guidance on best practices in lawn care maintenance techniques.
- Assisted customers with selecting and purchasing lawn care products.
- Assisted customers with selecting appropriate lawn care products based on their individual needs.
- Followed environmental and safety regulations in the application of lawn care products.
- Managed inventory of supplies used for lawn care duties.
- Investigated potential problems or issues involving personnel or equipment related to lawn care operations.
- Researched new techniques and products available for lawn care services.
- Provided customers with helpful advice regarding lawn care techniques or products that may be beneficial.
- Processed invoices using accounting software efficiently and accurately.
- Collaborated with vendors to resolve billing discrepancies and inquiries.
- Maintained organized records of all invoicing transactions for easy retrieval.
- Entered data into system to update client account information and demographics.
- Maintained up-to-date billing system.
- Entered data into financial systems to update records and reconcile discrepancies.
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Completed and recorded customer transaction by processing in payment system.
- Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits.
- Reconciled accounts payable transactions.
- Checked figures and postings for correct entry and proper codes.
- Processed credit card payments for customers.
- Managed vendor relationships including researching disputes on invoices, issuing credits when appropriate, negotiating payment terms and resolving any discrepancies .
- Analyzed past due accounts and determined necessary collection actions .
- Provided customer service regarding billing inquiries or issues via phone or email correspondence.
- Assisted with collection efforts when necessary to ensure timely payment of outstanding invoices.
- Calculated taxes, discounts and credits due for client accounts.
- Evaluated services rendered and generated invoices for clients.
- Verified the accuracy of invoices and other accounting documents or records.
- Prepared and processed electronic transfers and payments.
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
- Monitored customer account details for non-payments, delayed payments.
- Reviewed contracts for accuracy prior to invoicing clients and customers.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Processed invoice payments and recorded information in account database.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Contacted vendors to follow up on late invoices.
- Developed strong professional rapport with vendors and clients.
- Answered customer questions to maintain high satisfaction levels.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Input statement information, reconciled accounts and resolved discrepancies.
Herbicide Certified Applicator
Hall's Lawn Service and Odd Jobs
Cordell, Oklahoma
10.2014 - 07.2024
- Applied fertilizers and herbicides to enhance lawn health and appearance.
- Operated equipment for precise application of lawn care products.
- Assisted clients with lawn care questions and service recommendations.
- Monitored weather conditions to ensure effective product application.
- Collaborated with team members to complete projects efficiently.
- Educated customers about proper lawn maintenance techniques and schedules.
- Documented service details and customer interactions for record-keeping purposes.
- Mixed and prepared various chemicals for application to crops, trees, lawns and shrubs.
- Attended continuing education courses in order to maintain certification status.
- Maintained accurate records of application activities, including materials used, application rates, and areas treated.
- Performed calibration checks on all applicator equipment prior to use.
- Adhered strictly to applicable laws governing the use of pesticides in public areas.
- Monitored applications for effectiveness and took corrective action when necessary.
- Filled sprayer tanks with measured chemicals for application, according to manufacturer formula specifications.
- Delivered exemplary level of service to each client to build upon relationships for future business.
- Conducted pre-application inspections to determine the presence of non-target organisms.
- Developed treatment strategies based on pest species identified during inspections.
- Maneuvered equipment around and through tight spaces, avoiding over spraying and damaging or contaminating surrounding areas.
- Assisted with mixing chemicals for applications according to label directions.
- Identified target pests by inspecting plants and turf for symptoms of damage or infestation.
- Operated all equipment and applied product materials according to specifications, preventing accidents and reducing overall waste.
- Identified vegetation diseases to determine appropriate chemical applications or treatments.
- Investigated customer complaints regarding pesticide efficacy or environmental concerns.
- Communicated regularly with supervisor regarding work progress and any issues encountered during job tasks.
- Prepared areas ahead of applications by removing dirt, debris and other objects.
- Responded promptly to emergency calls requiring immediate attention due to pest infestations.
- Reported any incidents involving exposure or misuse of pesticides immediately.
- Disposed of contaminated containers properly following EPA guidelines.
- Inspected sites before and after treatments for signs of environmental damage or contamination.
- Prepared paint for application according to factory specifications.
- Disposed of hazardous waste and chemicals according to established methods.
- Adhered to OSHA and Hazmat procedures for storing and handling materials.
- Utilized required safety equipment and followed refinishing procedures in compliance with OSHA guidelines.
- Reported equipment malfunctions and issues to supervisor.
- Observed safety protocols when lifting heavy objects and operating equipment to avoid time-lost incidents or unnecessary delays.
- Cleaned and serviced machinery to verify operating efficiency using appropriate fluids and tools.
- Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
- Projected positive image of company by always dressing appropriately, acting professionally, keeping neat, organized vehicle spaces and being punctual for appointments.
- Started motors and used sprayer agitators, pumps and portable spray equipment.
- Provided written cost estimates for and services and coordinated future appointments.
Education
Associate of Science - Health Sciences
Southwestern Oklahoma State University
Weatherford, OK05-2025
Skills
- Customer service
- Health education
- Team collaboration
- Food safety compliance
- Inventory management
- Problem resolution
- Record keeping
- Supplies monitoring and restocking
Accomplishments
- Honor Society
References
References available upon request.
Timeline
Crew Member
McDonalds
10.2024 - Current
Customer Service Representative
Hall's Lawn Service and Odd Jobs
10.2014 - 08.2024
Herbicide Certified Applicator
Hall's Lawn Service and Odd Jobs
10.2014 - 07.2024
Associate of Science - Health Sciences
Southwestern Oklahoma State University